Spare Sales Representative

SPARES SALES REPRESENTATIVE

Location: Rustenburg

Employment Type: Permanent

Salary: R30,000 Medical Aid Provident Fund

Introduction

Our client is seeking a high-performing Spares Sales Representative with strong technical understanding, excellent customer?relationship skills, and a proven track record in sales. The ideal candidate will have solid experience in the mining sector, strong product knowledge, and the ability to identify and capitalise on new business opportunities.

This is a demanding, fast?paced role requiring excellent communication, strong planning ability, and the confidence to engage with customers at all levels.

Key Responsibilities

Customer Maintenance

• Visit customers regularly according to call cycle
• Address general sales, technical issues, and service updates
• Identify new business opportunities at existing and potential customers
• Submit weekly customer?visit reports to Branch Manager

Customer Database Management

• Ensure all new and existing accounts have full power?base identification
• Maintain accurate reporting structures and authority delegations

Customer Fleet Information

• Update monthly KAM reports
• Track fleet population, status, and machine hours
• Assist with forecasting for parts, components, repairs, rebuilds, and replacements

New Business Development

• Source and secure new business in the territory
• Work toward agreed sales targets set by management

Customer Care & Complaints

• Ensure customer needs are addressed promptly
• Communicate urgency and implied needs effectively
• Resolve complaints and escalate serious issues to Branch Manager
• Investigate recurring service failures

Warranty Claims

• Ensure correct warranty procedures are followed
• Provide accurate analysis and data to customers

Sales Analysis

• Analyse weekly and monthly sales figures
• Identify trends, gaps, and improvement opportunities

Sales Activities

• Maintain call plans, call sheets, and market intelligence reports
• Participate in customer planning meetings
• Follow up on open orders, quotes, repairs, and rebuilds
• Participate in marketing events and activities

Sales Targets

• Continuously review sales performance
• Identify new opportunities at existing and new customers
• Understand customer budgets, expansions, and projects

Communication & Coordination

• Maintain high?quality verbal and written communication
• Assist with logistics and transport arrangements
• Ensure correct spares lists are provided to stores

Administration & Information Management

• Maintain accurate printed and electronic records
• Ensure timely and correct administration (quotes, invoicing, documentation)
• Manage customer back?orders
• Expedite stock from other branches and provide feedback
• Follow up on open quotes and sales trends
• Conduct weekly customer surveys
• Ensure vehicle logbooks and checklists are completed
• Resolve on?site queries and delayed payments

Technical Queries

• Liaise with technical teams to update specifications
• Ensure service bulletins are implemented
• Resolve part?number and specification queries

Stock Management

• Participate in stock takes and cycle counts
• Manage customer consignment stock
• Ensure replenishment, stock levels, and deviation resolution

Key Competencies

• Strong sales drive and negotiation ability
• Excellent customer?relationship skills
• Technical understanding of mining equipment and spares
• Strong planning, organisation, and follow?up
• High attention to detail
• Ability to work independently and in a team
• Professional communication and presentation skills