Responsibilities:

Develop and implement effective loan recovery strategies and policies
Oversee the entire recovery process for non-performing loans (NPLs)
Lead, supervise, and motivate the recovery team to achieve set targets
Monitor and analyze delinquent accounts and recommend appropriate recovery actions
Engage with external recovery agents, legal firms, and regulatory bodies where necessary
Ensure compliance with regulatory and internal credit policies
Prepare periodic recovery reports and present to management
Negotiate repayment plans with delinquent customers
Drive field recovery operations where applicable
Review and improve recovery processes for efficiency and effectiveness
Collaborate with Credit Risk and Operations teams to reduce default rates
Ensure proper documentation and tracking of all recovery activities

Requirements:

Minimum of 10 years’ experience in credit, collections, or recovery within the financial services sector
Bachelor’s degree in Finance, Economics, Business Administration, or related field
Relevant professional certifications (e.g., risk management, credit analysis) will be an added advantage, and LLB is an added advantage
At least 5 years in a leadership role
Strong knowledge of loan recovery processes, credit risk, and regulatory requirements
Proven track record of recovering high-value delinquent accounts
Excellent negotiation and communication skills
Strong analytical and problem-solving abilities
Ability to work under pressure and meet targets
Proficiency in Microsoft Office and loan management systems

Group Head, Remedial Services/Recovery