Passenger Relations Officer

Responsibilities:

• Attend to passenger enquiries, complaints and feedback professionally.
  
• Support smooth boarding, travel and passenger coordination.
  
• Coordinate with drivers and the Operations Team to resolve passenger issues.
  
• Provide timely updates on delays, schedule changes and other disruptions.
  
• Maintain strong passenger relationships and promote excellent customer service.
  
• Monitor passenger satisfaction and identify service improvement opportunities.
  
• Maintain accurate records and prepare passenger-relations reports.
  

Requirements:

• A minimum of an HND in a relevant field.
  
• 2–4 years’ experience in customer service, transportation, hospitality, travel or a related role.
  
• Excellent communication, interpersonal, and problem-solving skills.
  
• Strong emotional intelligence and conflict-resolution ability.
  
• Professional, confident, and customer-focused.
  
• Ability to work in a fast-paced operational environment.
  
• Must currently reside in Lagos.

Location: Lagos

Remuneration: NGN 300,000 Monthly

Benefit: Travel Allowance

Note: Only candidates who meet the stated requirements and are currently based in Lagos will be considered.