Healthcare Customer Service Agents

Handle inbound and/or outbound calls from Healthcare insurance members in a professional and empathetic manner Assist members with benefit inquiries, claims status, eligibility, and plan information Resolve customer queries accurately and efficient...

• Minimum 6 months call centre experience
• Passed Grade 12
• Clear credit and criminal record
• Strong verbal and written communication skills (English)
• Customer-centric mindset with excellent problem-solving abilities
• Ability to work in a fast-paced, target-driven environment
• Basic computer literacy and ability to navigate multiple systems
• Willingness to work US shifts, including evenings, weekends, and public holidays

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/aligned our EE targets