Operations Manager - Despatch and imports

Imports and Documentation

• Manage and monitor all import documentation from order placement through to delivery.
• Maintain accurate electronic filing of all shipment documents, invoices, COAs, bills of lading, packing lists, customs documentation, and clearing agent records.
• Liaise with suppliers, clearing agents, and internal departments to ensure timely processing of shipments.
• Track container movements and maintain visibility of shipment status and ETAs.
• Verify clearing agent invoices and customs charges for accuracy.
• Assist with export documentation when required.

Stock Control and Planning

• Monitor stock levels of imported products and consumables.
• Prepare detailed stock planning and forecasting reports.
• Maintain stock records and reconcile physical stock with accounting system records.
• Investigate and report stock discrepancies.
• Coordinate ordering requirements based on stock usage trends and demand forecasts.

Warehouse and Receiving Coordination

• Communicate incoming shipment schedules to warehouse and production teams.
• Coordinate container receiving and unloading processes.
• Ensure receiving documentation and quality control requirements are completed.
• Manage consignment product receiving, checking, and storage.

Consignment Stock Management

• Provide support in managing the end-to-end consignment stock processes.
• Support with monthly consignment stock counts.
• Coordinate stock deliveries to customers as required.
• Update online stock figures and process customer orders.

Despatch and Logistics

• Verify delivery documentation against customer invoices and orders.
• Ensure correct quantities, batch numbers, and products are dispatched.
• Arrange courier collections and obtain shipping quotations.
• Coordinate customer deliveries and collections.
• Process and distribute customer invoices following delivery.

Administration and Compliance

• Assist with general office administration and telephone support.
• Manage annual permit applications and usage records.
• Maintain filing systems and operational records.
• Attend food safety, health and safety, and toolbox meetings.
• Coordinate PPE ordering and related compliance requirements.