Customer Service Representative (Call Center)

Key Responsibilities

• Handle a high volume of inbound and outbound calls in a timely and professional manner
• Respond to customer inquiries regarding products, services, billing, and account information
• Resolve customer complaints effectively, ensuring first-call resolution where possible
• Escalate complex issues to the appropriate department when necessary
• Maintain accurate records of customer interactions in CRM systems
• Follow communication scripts, policies, and procedures while maintaining a natural and engaging tone
• Meet or exceed key performance indicators (KPIs)
• Conduct follow-ups with customers to ensure issue resolution and satisfaction
• Provide product and service information and identify upselling opportunities
• Adhere to company data protection and confidentiality standards

Qualifications & Requirements

• Minimum of HND or Bachelor’s Degree in a relevant field
• 1–3 years of experience in a call center or customer service environment
• Strong verbal and written communication skills
• Proficiency in CRM systems and call center software
• Good problem-solving and conflict resolution skills
• Ability to multitask in a fast-paced environment

Location: Accra

Salary: Attractive