Software Support Assistant (LegalSuite & LexisConvey)

A prominent, full-service South African law firm specializing heavily in property law and conveyancing, corporate/commercial law, estates, and litigation, is seeking a highly organized Software Support Assistant to support the management and troubleshooting of their firm’s primary conveyancing applications: LegalSuite and LexisConvey.
Responsibilities:

• Troubleshooting: Assist in resolving daily technical issues within LegalSuite (Practice Management/Workflows) and LexisConvey.

• User Management: Handle account setups, password resets, and security level configurations.

• Liaison: Coordinate with external technical teams at LegalSuite and LexisNexis for advanced resolutions.

• Licensing & Compliance: Manage user licensing and schedule certificate renewals/installations across all branches.

• Document Integration: Assist in creating and maintaining document templates for conveyancing workflows.

• Banking Interfaces: Support and maintain software interfaces with banking portals, including E4, Webconvey, and Attorney Gateway.

• Software Expertise: Proven experience providing technical support to end-users.

• Legal Knowledge: A solid understanding of South African conveyancing procedures and workflow logic.

• Technical Proficiency: Advanced Microsoft Word skills (specifically styles and complex formatting) and general MS Office proficiency.

• Analytical Ability: Strong problem-solving skills with a focus on document generation and banking interface diagnostics.

• Organization: Highly structured with excellent filing and administrative capabilities.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to