Conference and Banquet Manager

Key Responsibilities

Event Planning & Coordination

• Manage end-to-end event lifecycle: inquiry, planning, execution, and post-event evaluation
• Liaise with clients to understand requirements and customize event solutions
• Coordinate with Sales, Kitchen, Front Office, and Housekeeping for seamless execution
• Ensure all event orders (BEOs) are accurate and communicated to relevant departments

Operations Management

• Oversee banquet setup, service delivery, and breakdown processes
• Ensure compliance with 5-star service standards and SOPs
• Monitor staff grooming, service etiquette, and guest engagement
• Supervise event timelines and ensure punctual execution

Revenue & Cost Management

•  Drive revenue through upselling (menus, décor, AV equipment)
• Control operational costs and minimize wastage
• Monitor profitability of each event

Team Leadership & Development

•  Recruit, train, and supervise banquet staff
• Conduct pre-event briefings and post-event reviews
• Foster a high-performance and service-oriented culture

Guest Experience & Quality Assurance

• Ensure personalized service delivery for all events
• Handle guest complaints professionally and promptly
• Maintain high guest satisfaction scores

Compliance & Safety

• Ensure adherence to health, safety, and hygiene standards
• Monitor risk management practices during events

Key Competencies

•  Leadership and team management
• Customer service excellence
• Financial acumen
• Attention to detail
• Communication and interpersonal skills
• Problem-solving and decision-making

Reporting & Accountability

• Daily: Event operations report
• Weekly: Revenue and service performance review
• Monthly: Financial and KPI performance report

Expected Impact

• Enhanced guest experience and brand reputation
• Increased banquet revenue and profitability
• Efficient event execution with minimal errors
• High-performing and motivated banquet team

Requirements:

• 3–5 years of relevant experience in a similar role
• Minimum of a bachelor’s degree; a master’s degree will be an added advantage

Salary: Attractive

Location: Accra