Shop Attendant

Key Responsibilities

Customer Service

• Greet and assist customers in a friendly and professional manner
• Understand customer needs and recommend suitable products
• Handle customer inquiries, complaints, and returns effectively

Sales & Transactions

• Process sales accurately using POS systems or cash registers
• Handle cash, mobile money, and card payments responsibly
• Achieve sales targets and promote ongoing offers or promotions

Merchandising & Stock Management

• Arrange and display products attractively to maximize sales
• Monitor inventory levels and report low or out-of-stock items
• Receive, unpack, and organize incoming stock

Shop Maintenance

• Ensure the shop is clean, organized, and visually appealing at all times
• Maintain proper labeling and pricing of all items
• Follow health and safety standards

Record Keeping & Reporting

• Keep accurate records of sales and inventory
• Assist in stock-taking and periodic audits
• Report daily sales and operational issues to the supervisor

Requirements & Qualifications

• Minimum of Senior High School (SHS) or equivalent; additional certification in sales or retail is a plus
• 3–5 years proven experience in retail or as a shop attendant
• Strong communication and customer service skills
• Basic numeracy and computer skills (POS systems knowledge preferred)
• Ability to work flexible hours, including weekends and holidays

Key Skills & Competencies

• Customer-focused attitude
• Attention to detail
• Honesty and reliability
• Good organizational skills
• Ability to multitask and work under pressure
• Team player with a positive attitude

Working Conditions

• Standing for extended periods
• Handling goods and occasionally lifting items
• Fast-paced retail environment

Performance Indicators

• Customer satisfaction levels
• Sales performance and target achievement
• Accuracy in transactions and stock handling
• Shop cleanliness and organization

Location: Accra

Salary: Attractive