Site Director, Operations

Responsibilities:

• Delivery of site revenue against monthly projections.
• Delivery of gross profit margins based on program goals.
• Manage day to day expenses, operational, administrative, and support team costs.
• Partner with key stakeholders to ensure program operations align with site objectives.
• Manage site culture, employee engagement, and attrition.
• Oversee delivery of KPIs and other targets for assigned programs.
• Partner with stakeholders to ensure delivery of KPIs and other targets for all site programs.
• Interact with clients to understand key objectives and align operating principles accordingly.
• Lead continuous improvements and innovation initiatives via implementation of operational best practices through interaction with the wider Ubiquity team.
• Oversee Team Lead Training program within the site and ensure that frequent, effective coaching is provided to agents.
• Partner with the Talent Acquisition team to ensure that we meet hiring objectives.
• Oversee site Business Continuity plans.
• Manage designated site that scopes an approximate 1000 to 3000 headcount.

Requirements:

• At least ten years of related experience, with at least three years at the director level
• Demonstrates history of building and leading teams with a hands-on, can-do approach.
• Excellent communication and relationship management skills.
• Financial acumen and experience managing departmental budgets.
• Strong analytical skills and attention to detail.

Location: Accra

Salary: Attractive