Aftermarket Specialist

Komatsu South Africa is looking for a driven and technically strong Product Specialist to join our Aftermarket team. This role focuses on Undercarriage, Filters, Oils & Lubricants, supporting sales growth, customer engagement, and product expertise across mining and construction operations.

Key Responsibilities

Sales & Customer Engagement

• Drive aftermarket parts sales across UC / Filters / Oils product lines
• Build and maintain strong relationships with customers at all levels
• Conduct site visits, technical consultations, and customer presentations
• Prepare quotations, analyse customer needs, and provide tailored solutions
• Perform wallet share analysis and identify opportunities for growth

Product Expertise & Support

• Provide technical guidance on aftermarket products
• Analyse machine and workshop data to support parts recommendations
• Stay updated on product developments and industry trends
• Resolve customer queries and complaints effectively

Training & Development

• Deliver product training to internal teams and customers
• Facilitate workshops and knowledge-sharing sessions
• Collaborate with suppliers and technical experts

Supplier & Inventory Management

• Manage supplier relationships and service level agreements
• Monitor stock levels, demand forecasts, and product availability
• Ensure compliance with Komatsu standards and quality requirements