Onsite Support & Installation Technician - Lesaka (Fintech)

🚀 We’re Hiring: Installation & Support Technician – Lesaka Merchant Division (Hospitality), Port Elizabeth (Gqeberha)

Lesaka Merchant Division (Hospitality) is expanding our Installation & Support team, and we’re looking for a dedicated Installation & Support Technician to join us in Port Elizabeth (Gqeberha), Eastern Cape.

The successful candidate will report to the Area Manager – Eastern Cape and will play a key role in delivering high‑quality POS installations, client training, and post‑implementation support across Port Elizabeth and surrounding areas.

This is an excellent opportunity for a hands‑on, customer‑focused technician who enjoys working in fast‑paced environments, solving problems in the field, and owning projects from start to finish.

💼 What You’ll Do

As an Installation & Support Technician, your responsibilities will include:

✨ POS Installations & Go‑Lives
• Installing and configuring POS hardware and software at client sites
• Executing POS and Back Office setups (stock control, administration, reporting)
• Managing go‑lives, including after‑hours support and hand‑holding
• Ensuring all installations meet quality, compliance, and SOP standards

✨ Technical Support
• Providing technical and software support during business hours
• Delivering after‑hours standby support as per the regional roster
• Escalating or coordinating support cases to ensure timely resolution

✨ Client Training & Handover
• Training client staff on POS and Back Office systems
• Ensuring clients are confident and operational before handover
• Obtaining client readiness and sign‑off where applicable

✨ Team & Operational Support
• Collaborating with the regional technical team
• Taking ownership of allocated installation sections (POS or Back Office)
• Supporting team continuity during critical operational periods

✨ Accountability & Ownership
• Taking full responsibility for assigned installations and support tasks
• Completing tasks regardless of time pressures or operational challenges
• Delivering professional, client‑centric service at all times

✔️ Minimum Requirements

To be considered, you must have:

🔹 An IT qualification (Aand Nhighly recommended)
🔹 Windows networking experience
🔹 3–5 years of experience in the IT or technical support field
🔹 Strong technical support background (essential)
🔹 Excellent English communication skills (written & verbal)
🔹 Strong problem‑solving capabilities
🔹 Ability to work independently with minimal supervision
🔹 Willingness to work irregular hours and travel across the Eastern Cape
🔹 Your own reliable vehicle

🌟 Who We’re Looking For

Someone who is:

• Customer‑centric
• Technically confident
• Calm under pressure
• Proactive and solutions‑driven
• Comfortable working independently in the field

Preference will be given in support of EE / AA measures.

📍 Working Conditions

• Monday – Friday, 08:00–17:00
• After‑hours work required during go‑lives and critical support periods
• Standby duties as per the regional support roster

📊 Key Result Areas (KRAs)

Successful POS Implementations
• Installations completed on time and to standard
• Smooth go‑lives with minimal post‑implementation issues

Quality & Compliance
• Alignment to SOPs and technical standards
• Accurate configurations with minimal rework

Client Training & Readiness
• Confident, well‑trained client staff
• Smooth handovers with reduced dependency

Technical Support Delivery
• Responsive, effective support during business and after‑hours
• Issues resolved within acceptable timelines

Ownership & Reliability
• Full accountability for assigned work
• Reliable participation in standby and after‑hours duties

Team Contribution
• Effective collaboration
• Support during high‑demand periods

🔗 Ready to Join Lesaka Merchant Division (Hospitality)?

🔥 Take the next step in your technical career — apply now!

If you meet the requirements and are eager to make an impact in a dynamic, customer‑focused environment, we want to hear from you.

Don’t miss this opportunity — submit your application today or share this role with a talented technician who would be a perfect fit!

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