Customer Service Manager / Office Manager

About the Role

Hours are 4pm-1am or 3pm-12am Johannesburg time (role is in the US)

Are you a proactive problem-solver who thrives in a fast-paced, "wear-many-hats" environment? We are looking for a versatile Customer Service manager / Office Lead to join our small growing team in the Promotional Products Industry. This is not your typical sales or customer service role; it is a hybrid position designed for someone who loves variety, takes initiative, and wants to be the "engine" that keeps our business running smoothly. If you are someone who can charm a customer through email, manage complex orders with precision, and isn't afraid to jump into a creative project, we want to talk to you.

Key Responsibilities

1. Customer Success & Sales Support

•Act as the primary point of contact for our clients, ensuring they have an exceptional experience from first contact to project completion. •Handle inbound inquiries with a "sales-minded" approach—identifying opportunities to help our clients. •Proactively follow up with leads and existing clients to push projects through the finish line.

2. Operational Management

•Manage the end-to-end order process, ensuring accuracy and timely delivery. •Handle administrative tasks including submitting Purchase Orders (POs) and coordinating with vendors. •Maintain and update our internal systems (CRM) to ensure a "single source of truth" for all client data.

3. Creative & Technical Support

•Perform a minimal amount of artwork and design tweaks (no prior experience required; we will train you!). •Identify operational bottlenecks and suggest technical "fixes" to improve our internal efficiency.

What We Are Looking For (Qualifications)

•The "Initiative" Factor: You don't wait to be told what to do. You see a problem and you fix it. •Exceptional Communication: You are a natural at building rapport and can explain complex ideas simply. •Extreme Organization: You can manage multiple projects, POs, and deadlines without breaking a sweat. •Adaptability: You thrive in a role where no two days are the same. •Willingness to Learn: You don't need to know how to do artwork or manage POs yet—you just need the curiosity and drive to learn them quickly. •Great mental basic math: You are good with numbers and can do simple multiplication & division quickly. •Quick Learner: You can learn new things quickly and have a drive to continue learning