Implementation and Enrollment Specialist

Implementation of Systems and Services

• Collaborate with the Implementation Manager to align execution goals and achieve project milestones.
• Work closely with customers to understand their needs.
• Support new customers beginning when they sign the contract through the software launch date.
• Configure software settings for customers in preparation for software go-live dates.

Documenting and Reporting

• Document customer interactions and track progress.
• Use Monday.com to manage multiple customer implementation boards. Excellent attention to detail is essential and will aid in the achievement of deadlines.
• Customize the customer implementation boards on Monday.com and the processes as needed to adhere to the customer’s desired workflow.
• Gather and consolidate information required for successful implementation.
• Provide any administrative task that may be required for a successful implementation software launch.

Enrollment Management

• Support the Payer Analysis process to evaluate key procedures and perform payer enrollments.
• Support the enrollment process of payers and policies into their respective portals and clearinghouses.
• Maintain and document the processes as they grow and evolve.
• Troubleshoot enrollment issues as they develop and document steps to provide complete solutions.

Key Competencies

• Excellent customer service and the ability to work collaboratively with others
• Keen eye for detail, expert knowledge of data storage systems, and a meticulous approach to information
• Sharp analytical and problem-solving skills
• Excellent at multi-tasking and time management
• A constant desire to grown, learn, and explore new things

Education and Experience

• Associate degree or higher education in a relevant field
• Excellent problem solving and root cause analysis skills
• Excellent verbal and written communication skills
• Able to explain complex technologies in ways useful to the customer

Pay: Ksh 500./hour 

At Medbill, our Core Values guide every interaction. As our business grows and evolves, your role may shift to align with new opportunities and your own developing strengths. We value individuals who bring initiative, flexibility, and a sense of partnership to our team.

Our Core Values: Act with Integrity, Collaborate, Respect, Advance, Innovate