Hotel Supervisor

Location: Gatundu Employment Type: Full-Time Salary: Ksh 25,000– 30,000 (Gross, based on experience) Reports To: Hotel Manager / Operations Manager
Job Summary We are seeking a proactive and detail-oriented Hotel Supervisor to oversee the daily operations of the hotel and ensure excellent guest service standards are maintained. The ideal candidate will be responsible for coordinating front office, housekeeping, and support staff while ensuring smooth and efficient service delivery.
Key Responsibilities Operations Management • Supervise daily hotel operations across front office, housekeeping, and guest services • Ensure all departments are functioning efficiently and in line with hotel standards • Monitor room occupancy, bookings, and guest flow Customer Service • Ensure a high level of guest satisfaction and experience • Handle guest complaints professionally and resolve issues promptly • Maintain a welcoming and hospitable environment Staff Supervision • Supervise, train, and support hotel staff to ensure productivity and professionalism • Prepare staff schedules and ensure adequate shift coverage • Monitor staff performance and enforce discipline where necessary Inventory & Cost Control • Oversee stock levels for housekeeping and operational supplies • Work closely with the store or cost controller to ensure proper stock usage • Minimize wastage and control operational costs Compliance & Safety • Ensure adherence to health, safety, and hygiene standards • Maintain cleanliness and proper upkeep of hotel facilities • Ensure compliance with internal policies and local regulations Reporting • Prepare daily and weekly operational reports • Report any maintenance, operational, or staff issues to management
Qualifications & Requirements • Diploma or Degree in Hospitality Management, Hotel Management, or related field • Minimum 2–4 years’ experience in a hotel or hospitality environment • Proven experience in supervisory or team leadership role • Strong understanding of hotel operations (front office, housekeeping, F&B is an added advantage) • Good communication and interpersonal skills
Key Skills & Competencies • Leadership and team management • Customer service excellence • Problem-solving and decision-making • Attention to detail • Time management and organization • Basic computer skills (MS Office, hotel systems/POS is an added advantage)
Additional Requirements • Ability to work flexible hours, including weekends and holidays • Professional appearance and attitude • Ability to work under pressure in a fast-paced environment