ICT Technician-AAMP

· A Diploma or Degree in Information Technology or equivalent.

· Minimum of 2-3 years in an ICT support/technician role.

· Experience with Microsoft Windows, Microsoft Exchange, Active Directory is an advantage.

· Hardware and software troubleshooting prowess.

· Ability to critically analyse a symptom, diagnose a fault, plan and take appropriate action on equipment including PCs, printers, multifunction copiers, sound boards, lighting equipment and networking etc

Plan and Monitor ICT Systems

· Assist ICT Service provider with ICT support, knowledge management and projects.

· Assist in creating a structured approach to rolling out new hardware and software.

· Implement specialist safeguarding software across all designated devices.

· Develop a maintenance schedule for all computer hardware, software and networks and ensure it is followed.

· Ensure server backup policies are working and maintained.

· Assist in planning and implementing changes to elements of the ICT service as required.

· Perform regular security monitoring to identify any possible intrusions.

· Facilitate training workshops to employees on revised ICT policies and procedures.

ICT Support

· Setup equipment such as PC, laptops, iPads, mobile devices, data projectors, sound systems and other specialist equipment, ensuring that systems are ready for use and operating safely and correctly.

· Investigate the user requirements and attend all logged calls

· Perform basic server diagnostic routines.

· Assist in creating and maintaining user accounts and mailboxes.

· Perform checks to ensure NAMC networks and Wi-Fi connectivity is maintained.

· Support staff with the use of new and existing Technologies.

· Detect, diagnose and resolve PC, printer and peripheral device faults.

· Maintain an up-to-date inventory of ICT software, hardware and licenses.

Compliance and Reporting

· Assist in updating the ICT risk register for the project on a quarterly basis.

· Assist in the production of the quarterly report.

· Write ICT submissions to the Management committee & other committees.

· Liaise with SCM on the ICT procurement requirements.

· Represent the ICT unit in meetings when required.