General Manager

Key Responsibilities:
Operations Management

• Oversee the daily operations of the event center.
• Ensure facilities are maintained, clean, safe, and event-ready.
• Develop and implement operational policies and procedures.
• Coordinate logistics for all events, including setup, execution, and breakdown.
• Monitor inventory and procurement of supplies and equipment.

Event Planning & Execution

• Supervise event coordination from booking through completion.
• Ensure all client requirements and event specifications are met.
• Resolve operational issues promptly during events.
• Maintain high standards of event quality and customer satisfaction.

Sales & Business Development

• Develop strategies to increase bookings and revenue
• Build relationships with corporate clients, event planners, community organizations, and vendors.
• Identify new business opportunities and market trends.
• Participate in contract negotiations and major client meetings.

Financial Management

• Prepare and manage annual budgets and financial forecasts.
• Monitor revenues, expenses, and profitability.
• Approve expenditures and manage cost-control measures.
• Generate regular financial and operational reports for management.

Staff Leadership

•  Recruit, train, supervise, and evaluate employees.
• Develop staff schedules to ensure adequate event coverage.
• Foster a positive, customer-focused work environment.
• Conduct performance reviews and implement development plans.

Customer Service

• Ensure exceptional guest and client experiences.
• Address customer complaints and service recovery issues.
• Maintain strong client relationships to encourage repeat business.
• Monitor customer feedback and implement improvements.

Vendor & Stakeholder Management

• Establish and maintain relationships with suppliers and service providers
• Negotiate contracts and service agreements.
• Coordinate with security, catering, entertainment, and maintenance vendors.

Compliance & Safety

• Ensure compliance with local health, safety, and licensing regulations.
• Develop and enforce emergency and risk management procedures.
• Conduct regular facility inspections and safety audits.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Event Management, or related field (preferred).
• Minimum of 5 years of management experience in event venues, hospitality, hotels, conference centers, or related industries.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Proven experience in budgeting and financial management.
• Strong organizational and problem-solving skills.
• Proficiency in Microsoft Office and event management software.

Key Competencies

• Leadership and decision-making / Financial acumen
• Customer relationship management / Conflict resolution
• Strategic planning / Event operations expertise
• Sales and marketing orientation
• Time management and multitasking

NB: Candidates should be professionally mature, capable of making sound decisions, handling staff supervision, managing customer relations, and ensuring the smooth operation of the playground, adventure park, event centre, swimming pool, and food service areas. Applicants with significant management experience in hospitality, recreation, events, entertainment, or facility management are strongly encouraged to apply.
Location: Koforidua Salary: Attractive