Procurement, Operations, Logistics & Contract / Customer Relationship Management

A healthcare imports and distribution company is looking for Procurement, Operations, Logistics & Contract / Customer Relationship Management. Qualification: · Diploma or Degree in: o Supply Chain Management o Procurement o Log...

Key Duties and Responsibilities:

· Source and procure healthcare products, medical devices, consumables, and related products from approved local and international suppliers.

· Obtain and evaluate supplier quotations, pricing, lead times, and commercial terms.

· Negotiate pricing, payment terms, service levels, and supply agreements.

· Issue purchase orders and ensure accurate procurement documentation.

· Monitor supplier performance, product availability, and delivery timelines.

· Build and maintain strong supplier relationships to ensure continuity of supply.

· Identify alternate suppliers and manage supply risk mitigation strategies.

· Ensure procurement activities comply with company policies and healthcare regulatory requirements.

· Coordinate forecasting and procurement planning with sales and operations teams.

· Oversee day-to-day operational activities related to stock, warehousing, and order fulfilment.

· Monitor inventory levels to ensure optimal stock availability and minimize excess inventory.

· Coordinate stock forecasting and replenishment planning.

· Ensure accurate inventory reconciliations and stock reporting.

· Implement operational controls and process improvements.

· Manage product master data, pricing updates, and system accuracy.

· Coordinate with finance regarding stock valuation, landed costing, and operational reporting.

· Ensure adherence to quality standards, SOPs, and healthcare compliance requirements.

· Coordinate all import and export logistics activities.

· Liaise with freight forwarders, clearing agents, shipping companies, and courier partners.

· Track international shipments and proactively manage delivery timelines.

· Ensure all import documentation is accurate and compliant.

· Coordinate customs clearance and regulatory requirements.

· Monitor shipping costs, freight spend, and logistics efficiencies.

· Resolve shipment delays, customs issues, and logistics-related challenges.

· Maintain accurate landed cost calculations and shipment records.

· Draft, review, maintain, and administer supplier and customer contracts.

· Monitor contractual obligations, pricing agreements, renewal dates, and service commitments.

· Ensure compliance with contractual terms and company policies.

· Coordinate contract amendments, renewals, and approvals.

· Maintain organized contract records and supporting documentation.

· Assist management with tender submissions and commercial documentation.

· Support risk management and dispute resolution processes.

· Serve as a key point of contact for customers regarding orders, deliveries, product availability, and service-related matters.

· Build and maintain strong relationships with hospitals, clinics, distributors, pharmacies, and healthcare clients.

· Coordinate customer onboarding and account management processes.

· Resolve customer queries, complaints, and operational issues professionally and efficiently.

· Ensure high service levels and customer satisfaction.

· Coordinate with sales teams to support account growth and retention.

· Monitor customer ordering trends and provide operational support for strategic accounts.

· Prepare customer reports, updates, and service reviews where required.

Technical Skills:

· Procurement and sourcing

· Import/export logistics coordination

· Inventory and supply chain management

· Contract administration

· Customer account management

· ERP and inventory systems experience

· Advanced Microsoft Excel and reporting skills, including pivot tables, VLOOKUP, formulas, and trend analysis etc.

· Proficiency in QuickBooks, Xero, Sage, or similar systems.

· High attention to detail, strong communication skills, and integrity.

· Documentation and compliance management