Responsibilities:

Network Administration:

Configure, deploy, and maintain routers, switches, wireless access points, and structured network infrastructure.
Support LAN, WLAN, internet connectivity, VPNs, and inter-building networking across facilities.
Monitor network uptime, bandwidth utilisation, and overall network performance.
Troubleshoot network outages, connectivity issues, latency, and hardware failures.
Configure and maintain VLANs, segmented networks, and network security controls.
Maintain network diagrams, IP allocation records, and infrastructure documentation.
Support internet redundancy and backup connectivity arrangements.

Systems Administration:

Administer Windows-based systems, servers, endpoint devices, and shared services.
Manage user accounts, permissions, passwords, profiles, and access controls.
Configure and maintain shared folders, printers, storage systems, and endpoint configurations.
Monitor server health, storage utilization, backup systems, and infrastructure performance.
Support operating system updates, patch management, antivirus deployment, and endpoint security.
Maintain system availability and support disaster recovery and business continuity operations.

HIMS/EMR Application Administration & Support:

Administer and support the HIMS/EMR application environment.
Create, configure, manage, and deactivate user accounts, roles, permissions, and profiles within the HIMS/EMR system.
Support configuration of departments, clinics, service points, workstations, and application modules.
Monitor application availability, performance, and user access issues.
Provide first-line and second-line application support for users across departments.
Troubleshoot application-related issues including login problems, workflow errors, printing issues, synchronisation issues, and user configuration errors.
Escalate complex application issues to software vendors or implementation consultants where necessary.
Support application testing, upgrades, patches, updates, and configuration changes.
Assist during: User Acceptance Testing (UAT), Training sessions, Go-live deployment, and Hypercare and stabilization phases
Maintain application support logs, issue trackers, and configuration records.

ICT Support & End-User Support:

Provide technical support for desktops, laptops, printers, scanners, biometric devices, UPS systems, and network devices.
Support installation and configuration of end-user devices and software.
Respond to user incidents, service requests, and technical support calls.
Conduct preventive maintenance and routine equipment checks.
Maintain ICT asset inventory and equipment records.
Escalate hardware and infrastructure issues appropriately.

Cybersecurity, Access Control & Compliance:

Enforce ICT security policies, user access procedures, and password policies.
Monitor unauthorized access attempts, suspicious activities, and security incidents.
Support endpoint security, antivirus compliance, and device hardening.
Implement and monitor role-based access controls within systems and applications.
Assist with backup, disaster recovery, audit support, and business continuity procedures.
Ensure compliance with ICT policies, digital health standards, and data protection requirements.

Documentation & Reporting:

Maintain incident logs, maintenance records, support tickets, configuration records, and technical documentation.
Prepare periodic reports on: Network performance, System availability, Application uptime, User support activities, Security incidents and Infrastructure risks
Support project reporting, compliance reviews, and technical audits.

Requirements:

HND in computer science, information technology, computer engineering, network engineering, cybersecurity, software systems, or a related field.
Minimum of 3 years relevant experience in ICT infrastructure, systems administration, or application support.
Experience supporting enterprise or healthcare ICT systems is an added advantage.

Technical Skills:

Preferred Technologies & Tools:

Preferred Certifications:

The following certifications are an added advantage:

Behavioural Competencies:

IT Support Specialist