We’re looking for a dynamic Key Account Manager to drive partnerships that move our business forward.
This role will be based in our JHB Branch.

Education

Knowledge and experience

Proficient with the understating an application of INCOTERMS
2-3 years working experience as a KAM with at least 5 years in the clearing and forwarding industry.
Operations background would be a distinct advantage.
Servicing & Sales, International Trade principles & practice
Macro and Micro factors impacting the business environment.
Understanding of statutory charges and application of revenue generating charges
Company Standard trading conditions and liability limitations
Terms of payment and relevant finance fees. CRM tools, INCOTERMS
Carrier & depot conditions of trade. National currencies and international codes
Computer literacy Intermediate competency utilising Microsoft packages including Word, Excel, Power Point, Share Point and Outlook. Verbal communication – advanced
Business acumen. Presentation & Negotiation skills - intermediate
Client/service orientation. Situation analysis & problem solving
Judgment & decision making. Creative & innovative thinking
Action & result orientation

Advantageous attributes

Customer service orientation - Able to handle a demanding customer environment.
Good problem-solving and decision-making skills.
Ability to handle pressure.
Can communicate within the team and contribute to the overall success of the team.
Adaptable as this is a constantly changing environment.

Overall responsibilities include

Key Account Manager