Credit/Field Officer

Job Grade: NA Line Manager: Operations manager Supervises: NA Department: Credit Duty Station: Kampala
Company Background: SIMSUN Financial Services was founded with a clear vision to bridge the financial gaps that hold back hardworking entrepreneurs, educational institutions, and society across Uganda. Born from the recognition that access to timely and flexible capital is often the missing link between ambition and achievement, Simsun emerged as a modern, agile financial partner dedicated to the unique needs of Uganda's dynamic economy. At Simsun, we believe Finance should empower you, not complicate your journey. We are proud to serve Ugandan entrepreneurs, educators, and society, helping turn challenges into opportunities for a brighter and more prosperous future. We operate under Uganda's Tier 4 microfinance regulatory framework, UMRA, and aim to deliver fast, transparent, and responsible financing using technology-enabled processes, strong field operations, and rigorous controls.

Job Purpose: To assess, underwrite, and manage credit applications for individuals and businesses while minimizing credit risk, ensuring regulatory compliance, and contributing to the company’s sustainable loan portfolio growth. The Credit Officer plays a critical role in balancing business development with sound risk management practices.

Key Duties: 1. Credit Analysis & Underwriting

• Receive, review, and process credit applications from retail, SME, and corporate clients.
• Conduct thorough financial analysis, including cash-flow projections, ratio analysis (liquidity, leverage, profitability, coverage), collateral valuation, and credit scoring.
• Perform site visits, client interviews, and due diligence on guarantors and business operations where required
• Prepare detailed credit memos and recommendations for approval or decline, including risk rating and mitigation strategies.

2. Risk Assessment & Decision Making

• Evaluate creditworthiness using internal scoring models, external credit bureaus, and industry benchmarks.
• Recommend credit limits, pricing (interest rates, fees), repayment terms, and security requirements.
• Approve loans within delegated authority limits or escalate to the Credit Committee as per policy.
• Ensure all decisions align with the company’s Credit Policy, Central Bank regulations, and AML guidelines.

3. Portfolio Monitoring & Recovery Support

• Monitor assigned loan portfolio for early warning signs of deterioration and covenant breaches.
• Conduct regular portfolio reviews and recommend remedial actions like restructuring, additional security, or recovery steps.
• Work closely with the collections team on delinquent accounts and provide input for legal recovery where necessary.

4. Compliance & Documentation

• Ensure complete and accurate loan documentation, KYC, financial statements, collateral perfection, and contracts
• Maintain up-to-date credit files and records in the core banking management system.
• Adhere to all internal policies, Uganda Financial Institutions Act, and data protection regulations.

5. Customer Relationship & Business Development Support

• Provide professional advice on credit products and requirements to clients and relationship officers
• Participate in credit-related customer meetings and contribute to cross-selling of other financial products.
• Deliver excellent customer service throughout the credit lifecycle.

6. Reporting & Continuous Improvement

• Prepare timely credit reports, dashboards, and exception reports for management.
• Contribute to the review and enhancement of credit policies, scoring models, and underwriting guidelines.
• Stay updated on economic trends, industry risks, and regulatory changes affecting lending.

Qualifications & Experience

• Bachelor's degree in finance, Accounting, Banking, Economics, or a related field (a master's or professional qualification, such as ACCA, CPA, or Certified Credit Professional, is an added advantage).
• Minimum 3–5 years’ relevant experience in credit analysis/underwriting within a bank, microfinance institution, or non-bank financial institution in Uganda/EA
• Strong knowledge of financial statement analysis, risk assessment tools, and Uganda’s regulatory environment (BoU guidelines).
• Proficiency in Microsoft Excel, e.g., advanced functions, pivot tables, financial modeling, and loan management systems.
• Excellent analytical, communication, negotiation, and report writing skills. High integrity, attention to detail, and ability to work under pressure with tight deadlines.

Key KPI’s reviewed quarterly and linked to performance incentives KPI Target Measurement method Weight
Credit processing volume >40 applications complete per month Number of fully processed files submitted for approval/approved 15%
Turnaround time Average <72 hrs from application to final decision Average days tracked via system timestamps 15%
Approval accuracy & Quality Portfolio at risk >30days in approved loans <3% in first 12 months Monitored monthly via credit risk reports 20%
Non- performing loans contribution NPLs originated by the officer <2% of disbursed value Tracked in portfolio ageing reports 15%
Portfolio yield Average interest margin approved portfolio meets or exceeds 18-22% Finance department calculation 10%
Compliance & Audit score >99% compliance on documentation and policy adherence Internal audit & quality assurance reviews 10%
Customer satisfaction >85% positive feedback on credit process Net promoter score 5%
Business contribution New clients approved meets annual target Tracked via CRM loan system 10%


How to Apply:All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section