Responsibilities:

Provide pre-sales technical support and after-sales service to local clients across markets.
Assist clients in resolving technical issues to enhance customer satisfaction.
Develop an in-depth understanding of the company's products and solutions
Offering clients professional technical consultation and solution recommendations.
Assist the sales manager to achieve regional sales performance targets.
Collaborate closely with the sales team to support sales activities and drive business growth.
Gather and provide feedback on market trends and customer requirements
Assisting in product optimisation and improvement.
Conduct technical training and product demonstrations, including technical workshops and new product promotions for local clients to enhance their understanding of the products and optimise their usage experience.
Manage customer relationships to ensure the smooth implementation and successful delivery of projects.

Requirements:

A bachelor's degree or higher, with a major in electronics, communications, computer science, or a related field, is preferred.
1–3 years of relevant work experience in pre-sales or post-sales technical support; experience as a Field Application Engineer (FAE) is preferred.
Strong communication skills in English, with the ability to communicate seamlessly with the headquarters in China.
Strong technical comprehension and problem-solving skills, with the ability to independently resolve technical issues for clients.
Strong team spirit and customer service orientation; willingness to adhere to headquarters management policies and follow work assignments from supervisors.
Must be a local national of India, an African country, Indonesia, Vietnam, or Uzbekistan, and be permanently based in the respective local region.

Remuneration: NGN 150,000 - 300,000

Location: Nigeria

Field Application Engineer