Responsibilities: Booking & Revenue Management:

Manage property bookings for walk-in customers and listings on platforms like Airbnb.
Update availability calendars, optimise pricing, and screen guest inquiries to maximise occupancy and prevent double-bookings.

Guest Relations:

Handle smooth check-ins and check-outs.
Address guest needs, resolve complaints swiftly, and ensure an overall home-away-from-home experience that yields positive reviews.
Ensure guests & compliance with property standards and rules.

Facility Maintenance:

Conduct routine property inspections to ensure apartments are clean, secure, and fully functional.
Coordinate with technicians to fix plumbing, electrical, air conditioning, generator and HVAC issues.
Maintain a daily maintenance dashboard showing issues raised vs completed.

Staff Supervision:

Direct cleaning and laundry personnel, security guards, and other support staff to maintain high hospitality and hygiene standards.

Administrative Tasks:

Maintain reservation records, process caution fees, verify client identification, and monitor utility bills.
Ensure the facility does not run out of consumables (e.g., toilet rolls, soaps, air fresheners, cooking gas, dish-wash and hand-wash liquids), reusables (e.g., beddings, towels, mops, brooms, hover, and brushes), and subscription services (DStv, Netflix, Starlink, PHCN).

Requirements:

Minimum of a degree/HND in business administration or facility management.
Minimum of 3 to 5 years’ experience in administration, facility management or operations management.
Proficient in Microsoft Office (Word and Excel)
Strong knowledge of facility or administrative processes.
Be well organised and have excellent spoken and written communication skills, as well as customer and client management and problem-solving skills.
Ability to work independently and take the initiative
Time management and problem-solving skills.
Strong Customer relationship management skills
Excellent organisational skills, with the ability to prioritise tasks and manage resources efficiently
Competent writing and communication skills – including the ability to communicate technical information
Excellent interpersonal and people skills
Proximity to Yaba, Lagos, is essential.

Administrative Officer / Facility Manager