Aftersales Manager

Aftersales Manager

Location: Midrand, Gauteng
Industry: Renewable Energy (Solar Battery Manufacturing & Sales)
Salary: R50,000 – R80,000 per month (depending on experience)

Key Responsibilities

• Oversee all aftersales operations, including technical support, repairs, and maintenance
• Manage customer service standards and ensure timely resolution of customer issues
• Lead and develop the aftersales team to deliver exceptional service
• Collaborate with sales and technical teams to improve product support
• Monitor performance metrics and implement service improvements
• Ensure compliance with company policies and quality standards

Minimum Requirements

• Education: Degree in an Electrical-related field
• Experience: 3–5 years’ experience in an aftersales or technical service management role
• Strong technical understanding of electrical systems (experience in solar or energy sector advantageous)
• Proven leadership and team management skills
• Excellent problem-solving and customer service skills

Preferred Attributes

• Strong communication skills; bilingual ability will be advantageous
• Ability to work under pressure and manage multiple priorities
• Results-driven with a focus on continuous improvement

Please note: The responsibilities outlined above are intended to indicate the general nature of the role and are not exhaustive. The successful candidate may be required to perform additional duties as reasonably expected.