Field Service Manager

Field Service ManagerSouthern Suburbs, Cape TownAbout Our ClientOur client operates within the combustion, boiler, and industrial heating industry, providing specialised solutions including burner systems, boiler installations, energy optimisation, and combustion management services.They work with industrial clients across multiple sectors, focusing on efficiency, safety, compliance, and innovative energy solutions (including gas and green energy systems).This role is ideal for candidates with experience in boilers, burners, industrial heating, or related engineering environments. Role Overview
The Field Service Manager is responsible for leading the service function, ensuring that all installations, commissioning, maintenance, and technical support are delivered efficiently and to a high standard.
You will oversee a team of technicians, manage client relationships, and play a key role in driving operational excellence, service revenue, and continuous improvement within the business.
This is a hands-on leadership role, combining technical expertise, team management, and client engagement.
Key Requirements

• Engineering qualification (BTech / National Diploma – Mechanical preferred)
• Gas Practitioner Licence – essential
• 8–10 years’ experience in an industrial/engineering environment
• 3–4 years’ experience with boilers and burners (installation & commissioning)
• Strong leadership and problem-solving skills
• Ability to issue COC certificates
• Working knowledge of boiler and combustion systems
• Electrical knowledge (ELC1/ELC2 advantageous)

Key Responsibilities
Service Operations & Technical Delivery (Core Focus)

• Plan, schedule, and manage service, maintenance, installations, and commissioning
• Oversee technicians and ensure high-quality technical execution and safety compliance
• Support fault finding, diagnostics, and system optimisation
• Ensure completion of preventative, corrective, and statutory maintenance

Client & Stakeholder Management

• Act as the primary client contact for service-related matters
• Maintain strong relationships and ensure excellent service delivery
• Provide clients with performance insights and system improvement recommendations

Sales & Business Growth

• Support and contribute to service revenue and SLA growth
• Identify opportunities to expand service offerings to clients
• Assist with technical presentations and solution proposals

BMS (Boiler Management System) & Innovation

• Drive development and rollout of BMS systems
• Support system monitoring, reporting, and optimisation initiatives
• Contribute to improving efficiency and energy performance

Team Leadership & Development

• Lead, mentor, and develop service technicians
• Ensure compliance with training, safety, and regulatory requirements
• Drive accountability and performance within the team

Administration & Reporting

• Ensure accurate quotes, invoicing, and site reporting
• Oversee completion of COCs and project documentation
• Monitor system performance and provide structured reports

Key Focus Areas

• Service delivery & operational efficiency
• Technical excellence in boilers and burners
• Client satisfaction and relationship management
• Revenue growth and service expansion
• Team leadership and performance

Ideal Candidate

• Strong technical expertise in industrial heating / combustion systems
• Proven team leadership and management experience
• Hands-on, organised, and results-driven
• Client-focused with strong communication skills
• Able to balance technical, operational, and commercial priorities