Service Administrator

Role Purpose: The Service Administrator ensures the smooth, running of the Service Department with a strong emphasis on leveraging the John Deer Operations Centre (JDOC). The role coordinates service scheduling, maintains accurate recor...

Qualifications and Experience:

The successful candidate will have as a minimum:

· Proven experience in a service administration or technical support environment, ideally within machinery / equipment services.

· Proficiency with SAP, ERP and CRM systems.

· Strong Microsoft Office skills.

· Familiarity with JDOC or similar telematics/connected-support platforms (highly desirable).

· Strong organizational, multitasking, and communication skills with a customer-centric approach.

· Strong experience in planning.

Key Competencies:

Service mindset with professional, solution-oriented communication.

· Data-driven and meticulous; able to translate JDOC and ERP insights into clear actions.

· Effective time management, documentation discipline, and cross-team coordination.

· Ability to facilitate onboarding.

Ability to plan