Partner Support Agent

Key Duties and Responsibilities

The successful candidate will be responsible for:

• Handle partner inquiries and support requests through calls, emails, and chats.
• Provide timely assistance to Key Account Managers (KAMs) and retail partners regarding products, processes, and operational procedures.
• Investigate, resolve, and follow up on partner issues while ensuring satisfactory resolution.
• Escalate complex cases to the relevant departments and monitor progress until closure.
• Maintain accurate records of partner interactions and activities in company systems.
• Support onboarding and education of partners on company products, services, and processes.
• Collaborate with internal teams to improve service delivery and partner satisfaction.
• Ensure compliance with company policies, procedures, and data confidentiality requirements.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section