Customer Service Representative

We are looking for a Customer Service Representative.
Responsibilities :

• Resolve customer complaints and questions via phone, email or social media.

• Use telephone to reach out to customers to verify account information.

• Courteously answer calls and respond to emails.

• Answer questions about warranties or terms of sale.

• Walk customers through basic troubleshooting and setup processes.

• Attempt to persuade customer to reconsider cancellation (if need be).

• Inform customer of running deals and promotions.

• Utilize computer technology to handle high call volumes.

• Work with branch supervisor to ensure proper customer service is being delivered.

• Close out or open call records.

• Keep a call log and report in writing to branch supervisor on daily basis.

• Assist customers who walk in for enquiries or any other service.

Required profile

• Must be willing to work on holidays and weekends

• Must live within Dansoman or it's environs

• Must have customer service experience