EdoMatch Edomatch Exclusive

Superviseur Centre d'Appel (H/F)

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EdoMatch recrute un Superviseur de Centre d’Appels (H/F) pour le compte d’un centre d’appel basé au Benin. Localisation : Cotonou Principales responsabilités Superviser et encadrer une équipe de représentants du service client ; Assurer la formation continue et le développement professionnel de l’équipe ; Surveiller les indicateurs de performance clés et mettre en œuvre des améliorations ; Assurer la qualité du service client en définissant et en surveillant les normes de performance ; Résoudre les problèmes opérationnels et assurer un flux de travail efficace ; Collaborer avec d’autres départements pour améliorer la qualité du service. Profil requis Diplôme universitaire (de préférence en gestion des affaires, en communication ou dans un domaine connexe) ; Expérience professionnelle : minimum deux (02) ans en tant que Superviseur de Centre d’appels. Connaissances et qualités requises Expérience avérée en tant que Superviseur de Centre d’appels ; Être autonome, dynamique, proactif(ve) et capable de prendre des initiatives ; Être excellent(e) en français, à l’oral et à l’écrit ; Avoir une bonne capacité d’analyse et de synthèse ; Excellentes compétences en communication et en résolution de problèmes ; Capacité à motiver et à inspirer une équipe ; Connaissance approfondie des logiciels de centre d’appels et des technologies connexes. Rémunération : 150 000 -170 000 FCFA NB : Seuls les profils présélectionnés seront contactés.

SANTELIAExternal

Téléconseillers Freelance

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Votre mission Contacter des particuliers au Canada par téléphone. Présenter l’offre de manière professionnelle. Identifier les prospects intéressés. Qualifier les besoins. Planifier des rendez-vous avec les prospects qualifiés. Assurer un suivi rigoureux des informations dans le CRM. Candidature :

Direct Supervisor: Quantity Surveyor / Managing Director Department/Group: Quantity Surveying Position Overview The Graduate Quantity Surveyor will support the Quantity Surveying team in managing the financial and contractual aspects of construction and interior fit-out projects. The role provides practical exposure to cost planning, procurement, contract administration, project valuation, and cost control while enabling the graduate to develop professional competencies within the construction industry. The successful candidate will work closely with senior team members to ensure projects are delivered within budget, meet quality standards, and achieve value for money. Responsibilities 1. Cost Planning & Estimation · Assist in the preparation of cost estimates for construction and interior fit-out projects. · Support the development and monitoring of project budgets. · Participate in quantity take-offs and measurement of works. · Assist in preparing preliminary cost plans and cost comparisons. · Support cost analysis for project variations and maintenance works. · Assist in gathering pricing information from suppliers and subcontractors. 2. Procurement & Tendering Support · Assist in preparing Bills of Quantities (BOQs) and tender documentation. · Support the tender evaluation process by compiling and analyzing received quotations. · Participate in obtaining quotations from suppliers and subcontractors. · Assist in preparing tender comparison reports. · Support procurement tracking and supplier documentation management. 3. Contract Administration · Assist in maintaining project contract records and documentation. · Support the preparation of variation orders and contract correspondence. · Monitor contractual documentation and filing systems. · Assist in tracking project variations and claims. · Support compliance with contractual requirements and project procedures. 4. Project Cost Control · Assist in monitoring project expenditures against approved budgets. · Maintain project cost trackers and financial records. · Support preparation of interim valuations and payment certificates. · Assist in identifying potential cost overruns and reporting findings to supervisors. · Participate in project progress reviews and cost reporting meetings. 5. Financial Reporting & Documentation · Assist in preparing project financial reports and cost summaries. · Support reconciliation of project costs and supplier invoices. · Maintain accurate records of project expenditures and procurement activities. · Assist in preparing final account documentation. · Ensure all project financial records are updated and properly filed. 6. Site Measurement & Project Support · Conduct site visits for measurement, valuation, and progress monitoring under supervision. · Verify completed works for payment certification purposes. · Assist in recording project quantities and site observations. · Support project teams in resolving cost-related matters. · Liaise with site teams, suppliers, and subcontractors as required. 7. Value Engineering & Continuous Improvement · Assist in identifying cost-saving opportunities during project execution. · Participate in value engineering exercises aimed at improving project efficiency. · Research market trends, construction materials, and pricing information. · Contribute ideas for improving project cost management processes. Key performance Indicators Cost Estimation & Documentation Accuracy of quantity take-offs and measurements. Timely preparation of BOQs and cost reports. Percentage of assigned cost documents submitted within deadlines. Procurement Support Timely preparation of tender documentation. Accuracy of tender comparison reports. Turnaround time in obtaining supplier quotations. Cost Control Accuracy of project cost tracking records. Timely updating of project cost reports. Contribution to identifying cost-saving opportunities. Project Support Timely completion of assigned project tasks. Quality and accuracy of project documentation. Number of site measurements and valuations completed as scheduled. Professional Development Achievement of learning and development objectives. Supervisor performance assessment ratings. Participation in training and professional development activities. Progress towards professional registration requirements. Compliance & Quality Accuracy and completeness of project records. Adherence to company procedures and standards. Compliance with health, safety, and project requirements. Qualification, Experience, Skills & Competencies · Bachelor's Degree in Quantity Surveying from a recognized institution. · Recent graduate or up to two (2) years of relevant experience. · Registration as a Graduate Member with the Institute of Quantity Surveyors of Kenya (IQSK) is an added advantage. · Demonstrated interest in construction and interior fit-out projects. Skills & Competencies · Basic understanding of quantity surveying principles and practices. · Knowledge of construction materials and building technology. · Strong numerical and analytical skills. · Proficiency in Microsoft Excel, Word, and other Microsoft Office applications. · Familiarity with quantity surveying software is an added advantage. · Good communication and interpersonal skills. · High attention to detail and accuracy. · Ability to learn quickly and work under supervision. · Strong organizational and time management skills. · Positive attitude, integrity, and willingness to develop professionally.

Technical Support: Provides technical assistance to internal users, resolves technical issues, and helps resolve technical challenges encountered while using application systems (e.g., ERP SYSTEM). User Training: Provides internal users with training on operating the application system. Future support: Ensuring system stability, resolving application issues, and driving continuous optimization and knowledge transfer, covering three key areas: technical operations, business guidance, and iterative upgrades. ' Job requirements ： Educational Background and Experience: Associate degree or higher in Computer Science, Information Management, or Accounting-related fields; with at least three years of work experience. ERP System Knowledge: Understand the fundamental principles of ERP, finance, supply chain management, and other key concepts; grasp the essential aspects of enterprise digital transformation. Database Knowledge: Proficient in databases (e.g., MySQL, Oracle) and capable of writing SQL statements. Business Process Understanding: Possesses a deep understanding of enterprise business processes and the ability to conduct business analysis and process optimization. Document and Solution Development Capabilities: Capable of preparing various documents for IT projects and planning management processes. Communication and Expression: Possesses strong oral communication skills, capable of presenting and training management teams on information technology solutions. Learning ability: Capable of proactively acquiring financial knowledge and business management expertise. Network and Systems: Familiar with TCP/IP protocols, operating systems (Windows), printers, etc. Candidates with network and computer repair skills are preferred.

Recruitment target: Local Kenya personnel Duty Location: Nairobi (Overseas business travel is acceptable) Job direction: logistics agency investment promotion, channel franchise, freight forwarding cooperation and expansion 1. Job Responsibilities Agency investment promotion and channel development Responsible for issuing logistics franchise cooperation agents in African countries and completing the investment targets issued by the company. Through market visits, phone calls, social platforms, industry resources, etc., we will actively explore interested agent customers. Explain the company's logistics products, route advantages, freight rate policies, settlement modes, service standards, and franchise requirements to the intended agents. Business negotiation and signing landing Independently complete agency negotiations, condition communication, cooperation plan formulation, contract explanation and signing processes. Assist agents in preparing account opening materials, qualification review, system activation, operation training, etc. Follow up the agent from intention - negotiation - signing - launch - first order to ensure fast start-up. Agent maintenance and operational support Maintain the existing agency relationship, make regular return visits, and solve the problems of agents in collection, transfer, customs clearance, timeliness, after-sales, reconciliation, settlement and other links. Communicate the latest policies, price adjustments, and event incentives to agents to improve agent stability and shipments. Collect agent opinions and market demand, and feedback to the Chinese operation team to optimize services. Market research and information feedback Research on logistics markets across Africa: peer prices, mainstream channels, customs clearance policies, customer pain points, competitive advantages, etc. Regularly submit investment promotion progress, customer situation, and market analysis reports. Event promotion and brand development Cooperate with the company to participate in logistics exhibitions, promotion meetings, and offline promotion activities. Expand the company's brand influence in local industry groups, chambers of commerce, and business circles.

Bachelor’s degree in Marketing, Business Administration, Hospitality Management, or a related field. Minimum of 4 years of relevant experience in sales and marketing, preferably in hospitality. Proven experience developing and implementing sales and marketing strategies. Strong business development, networking, and relationship-management skills. Experience in digital marketing, social media, and online promotion. Strong communication, negotiation, and presentation skills. Demonstrated ability to drive sales, meet targets, and contribute to revenue growth.