Key Requirements

Implement and enforce standardized protocols for alarm response operations (dispatch, escalation, arrival procedures, handover, reporting).
Drive operational excellence through daily readiness checks and consistent field discipline.
Ensure full compliance and effective use of our operational technology: Patriot dispatch, Plink, Hytera radio systems, vehicle tracking, dash cams, body cams, and incident reporting tools.
Establish and manage KPIs across the response function (response times, patrol readiness, incident reporting quality, shift performance, vehicle condition, client satisfaction).
Strengthen coordination between Control Room, Field Teams, and Supervisors to deliver reliable 24/7 coverage.
Lead continuous improvement: post-incident debriefs, corrective actions, refresher coaching, and enforcement of standards.

Core Responsibilities

Shift & Team Leadership: Supervise shift commanders, drivers/riders, and response officers; enforce punctuality, readiness, and professionalism.
Dispatch & Field Execution: Confirm alarm handling procedures are followed from activation to closure; maintain high standards of radio discipline and on-scene conduct.
Vehicle & Equipment Readiness: Ensure daily inspections for vehicles/bikes, cameras, radios, tracking units, uniforms, and response kits; escalate defects and enforce compliance.
Reporting & Accountability: Ensure incident reports are accurate, timely, and professionally written; investigate exceptions and implement corrective actions.
Training & Standards: Support onboarding and refresher training; maintain SOP compliance and field coaching.
Client & Stakeholder Support: Assist with sensitive incidents, escalation communication, and (where applicable) coordination with law enforcement partners.

Required Profile

Law enforcement or military background is strongly preferred (or equivalent rapid- response/security operations leadership).
Minimum 5years in security operations / rapid response with 2years in a leadership role.
Strong command presence, decision-making under pressure, and ability to enforce standards without compromise.
High competence in radio communication, dispatch discipline, and basic tech tools (apps, reporting, trackers, CCTV/monitoring exposure is a plus).
Excellent written reporting and attention to detail.
Valid driver’s license: motorcycle operations experience is an advantage.
Proven track record of discipline, neatness, and operational tidiness (teams, vehicles, stations, and personal appearance).

What We’re Looking For (Non-Negotiable)

Salary: Attractive

Location: Accra

Deputy Operations Manager (React Team)