Business Development & Marketing Executive

Department: Commercial & Brand Development Reports To: General Manager Job Location: Tankhill Inn by SEB
About Tankhill Inn  Tankhill Inn is a 13-room boutique hotel in Muyenga, Kampala, created to be more than just a place to stay. We serve as a welcoming home for business and leisure travellers, as well as our surrounding community. As a boutique property, we value relationships over volume and quality over quantity. We pride ourselves on personalized guest experiences, quiet comfort, exclusivity, and warm Ugandan hospitality. Our on-site restaurant, The Grill Room, offers meticulously curated dining experiences in an intimate setting.
1. Job Purpose  The Sales, Marketing & Guest Relations Assistant is a dynamic, all-round commercial role designed to aggressively drive top-line revenue and maximize profitability across all hotel departments. This role requires a "hunter" mentality for securing high-value corporate contracts, a creative approach to digital brand building, and a hands-on presence in daily guest relations. The ultimate objective is clear: consistently increase RevPAR, fill the restaurant, and ensure a high return on investment for all marketing initiatives.

2. Core Responsibilities  A. Aggressive Revenue Generation & Room Sales 

• Develop, execute, and own the strategic sales plan targeting high-yield segments: NGOs, embassies, government agencies, corporate organizations, executives, and long-stay expatriates. 
• Conduct outbound sales calls, professional site visits, and high-level presentations to prospective clients.
• Negotiate corporate room rates, framework agreements, and group blocks that protect our boutique pricing power and maximize profit margins.
• Identify and convert upselling and cross-selling opportunities (e.g., converting a room booking into a stay-and-dine package, or upgrading room categories).
• Actively monitor the daily sales pipeline and aggressively pursue lead conversions. 

B. The Grill Room Restaurant & Event Sales 

• Drive footfall and revenue to The Grill Room by positioning it as Muyenga's premier refined neighborhood dining destination. 
• Secure and manage corporate working lunches, private dinner bookings, and exclusive intimate events (managing tailored menus and curated dining experiences).
• Develop structured referral and partnership programs with local HR departments, event planners, and social clubs to secure recurring food and beverage revenue. 

C. Bidding, Tenders & Commercial Administration 

• Identify, track, and bid on lucrative tenders from government agencies, international organizations, and corporate bodies. 
• Prepare, compile, and submit flawless corporate proposals, capability statements, and compliance documentation.
• Maintain a rigorous commercial filing system, tracking all contract renewal dates, negotiated rates, and procurement officer relationships.
• Track the acquisition cost of corporate clients to ensure profitability. 

D. Digital Marketing, ROI & Brand Positioning 

• Manage all social media channels (Instagram, Facebook, LinkedIn, etc.) with a focus on conversion-driven content, targeted promotions, and brand storytelling.
• Coordinate professional photography, short-form video creation, and seasonal campaigns, meticulously tracking the ROI of any marketing spend. 
• Ensure rate parity and consistent brand messaging across the proprietary website and all Online Travel Agencies (OTAs like Booking.com, Expedia).
• Actively manage and protect the property's online reputation by responding to and leveraging Google and OTA reviews. 

E. Guest Relations & Operational Synergy (The "All-Rounder" Function) 

• Act as a high-level point of contact for VIP guests, corporate clients, and long-stay residents during their stay to ensure promised standards are met. 
• Liaise seamlessly with Front Office, Housekeeping, and the Kitchen to communicate specific guest preferences, dietary requirements, and corporate arrangements.
• Gather on-the-ground feedback from guests to inform future sales strategies and service improvements.
• Provide basic daily revenue reporting and assist management with demand forecasting and dynamic pricing adjustments based on market trends. 

3. Key Performance Indicators (KPIs)  Financial: Achievement of monthly room revenue, RevPAR, and restaurant revenue targets. Conversion: Number of new corporate accounts secured and successful tender approvals per quarter. Efficiency: Return on Investment (ROI) on marketing spend and cost-of-acquisition metrics. Retention: Client retention rate and percentage of repeat bookings. Brand: Growth in direct bookings (reducing OTA commission reliance) and improvement in social media engagement metrics.
4. Qualifications & Skills 

• Degree or Diploma in Business Administration, Sales, Marketing, Commerce, or Hospitality. 
• Minimum 2-3 years of proven experience in hospitality sales, B2B sales, or a heavily commercial role.
• Strong financial acumen; comfortable with numbers, rate negotiations, and basic revenue reporting.
• Deep understanding of Kampala's corporate, NGO, and hospitality landscape. Exceptional communication and closing skills.
• High level of digital literacy, including proficiency in social media marketing and ideally Property Management Systems (PMS).
• Impeccable organizational skills with the ability to manage complex bids and documentation.
• Fluent in English; strong proficiency in Luganda and/or Swahili/Sheng is highly desirable for effective local networking. 

How to apply: Please forward your updated CV to if you meet the requirements outlined above