Training Officer - Hospitality

ROLE PURPOSE
The main purpose of this role is to assess, transfer and development of technical skills in operations to ensure sustainable high quality of workmanship and skills.
MAIN OUTPUTS

• Manage the operational training and development of personnel – on complex
• Assess employees' needs for training
• Align training with the organization's goals and operations
• Create and manage training budgets
• Develop and implement training programs
• Review and select training materials from a variety of vendors
• Update training programs and material to ensure that they are relevant and unit specific
• Facilitate training methods and skills to instructors and supervisor
• Evaluate the effectiveness of training programs and instructors
• Facilitate the Regional and National Transformation forum
• Manage direct expenses and overheads, and all factors affecting the profitable performance of the complex
• Manage the submission of WSP ATR report
• Assist with daily audits and general operations throughout the complex to identify training needs to staff
• Mentoring and assisting learnership students
• Handling complaints through correct channels
• Must be willing to work shifts
• Roll specification is not limited to training but also to general operation when needed

QUALIFICATIONS AND SKILLSThe Applicant must meet the following requirements:

• Formal Qualification) in HR Management
• Facilitator/Assessor Certificate
• Matric (Senior Certificate)
• Valid SA Drivers’ License
• 5 years Knowledge and experience in the Cleaning/Hygiene industry Hotel and Casinos
• Basic knowledge of HR related issues and procedures
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), Must have have worked on Opera PMS
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Capacity Building
• Coaching
• Customer Focus & Quality Management
• Negotiation Skills
• Analytical Skills & Process Improvement
• Financial Planning and Strategy
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning, Strategic Thinking & Strategic Planning
• Excellent Oral Communication