Hospitality/Lodge Assistant Manager

Game Lodge is seeking an experienced and motivated Assistant Manager to join our dynamic team within a luxury safari lodge environment. This role requires a passionate hospitality professional with strong operational leadership skills, a commitment to service excellence, and the ability to lead by example.Position OverviewSupport the Resident Manager in overseeing all day-to-day lodge operations.Ensure exceptional guest experiences, operational efficiency, and departmental coordination.Lead operational standards through daily inspections and departmental engagement.Act as Relief Manager in the absence of the Resident Manager.Guest Experience & Service ExcellenceWelcome and host guests, ensuring a personalized and memorable stay.Handle guest requests, complaints, and special arrangements professionally and efficiently.Maintain luxury hospitality standards aligned with the Mabula brand.Engage with guests during meals, activities, check-ins, and departures.Operational ManagementOversee Front Office, Housekeeping, Maintenance, Food & Beverage, Kitchen, Spa, Retail, and Guest Activities.Conduct regular lodge walkabouts and inspections.Ensure compliance with SOPs, policies, procedures, and operational controls.Assist with occupancy management, reservations, and guest logistics.Leadership & Team DevelopmentLead, motivate, and support departmental teams.Assist with staff training, coaching, and performance management.Promote teamwork, professionalism, and a positive workplace culture.Minimum Requirements3–5 years’ experience in a similar hospitality management role.Previous experience within a luxury lodge or safari environment preferred.Strong operational understanding of Rooms Division and lodge operations.Excellent leadership, communication, and problem-solving skills.Proficient in Opera / Opera Cloud systems.Remuneration & BenefitsLive-in accommodationMeals while on dutyUniformsProvident FundOptional Medical Aid contributionImportant InformationThis position is not i...