Junior Guide and FOH Couple

Front of House/Reservations-⁠⁠Manage guest reservations via phone, email, and online booking platforms-⁠⁠Process bookings, amendments, and cancellations accurately-⁠⁠Maintain up-to-date reservation records and guest information-⁠⁠Coordinate guest arrivals and departures (check-in/check-out)-⁠⁠Welcome and assist guests, ensuring a warm and professional first impression-⁠⁠Provide information on lodge facilities, activities, and services-⁠⁠Liaise with housekeeping, guiding, and operations teams for smooth guest experiences-⁠⁠Handle guest queries, requests, and complaints efficiently-⁠⁠Ensure high levels of customer service and guest satisfaction-⁠⁠Perform general front desk administrative dutiesPrior hospitality or lodge experience is advantageous. Guide / Ranger-⁠⁠Market related salary negotiable depending on experience and qualifications-⁠⁠FGASA Level 1 or 2-⁠⁠Bush Walks, Game Drives, Hosting a must-⁠⁠PDP-⁠⁠Fist Aid-⁠⁠Rifle competency and advanced rifle handling-⁠⁠Basic vehicle and camp maintenance