Credit Control Officer

Company: Regal Reports to: Credit Controller
Job Summary To manage and optimize the organization’s credit control function by ensuring timely collection of outstanding debts, effective monitoring of customer accounts, and adherence to established credit policies. The Credit Control Officer will assess credit risks, follow up on overdue accounts, resolve payment issues, maintain accurate debt records, and provide reports that support informed financial decision-making while ensuring consistent cash flow and minimizing bad debt exposure.

Key Responsibilities
KEY RESPONSIBILITY KEY OUTCOMES Set up terms and conditions for credit facilities offered by the company.

• Clear and effective credit terms are established to minimize credit risks and ensure controlled extension of credit to customers.

Develop credit management capability of team members.

• Improved team competence, efficiency and effectiveness in managing customer accounts and debt recovery.

Ensure timely and effective collection of debts and customer payments.

• Improved cash flow, reduced overdue debts and minimized bad debt exposure.

Reconcile complex accounts escalated by team members and handle disputed bills/debt balances.

• Accurate customer accounts maintained, disputes resolved and outstanding debts reduced.

Monitor customer accounts and liaise with sales team members on debt collection.

• Improved coordination between credit control and sales teams, resulting in timely collections and better customer account management.

Ensure team members adhere to credit collection policies and procedures.

• Consistent application of credit control processes and improved compliance with company policies.

Review and authorize credit applications for acceptance.

• Credit decisions made based on customer risk assessment, supporting responsible credit extension.

Visit clients for debt clarification and, where necessary, renegotiate repayment plans for defaulting customers

• Improved debt recovery strengthened customer relationships, and increased chances of recovering outstanding balances. Perform any other customer service, front desk, or administrative duties as may be assigned from time to time to support business operations.

Prepare and present monthly/periodic credit control reports to Management.

• Management receives accurate credit performance information to support decision-making and strategic planning.

Perform any other assignments as directed by Management.

• Additional business requirements are effectively addressed to support organizational objectives.

QUALIFICATIONS AND EXPERIENCE Education.

• Bachelor’s degree in business/finance/account
• CPA: At least level 2

Experience

• Minimum of 3 years' experience
• Working Conditions
• Office and field-based work environment.

Key Working Relationships Internal

• Customer care
• Sales
• Hr &administration
• Finance

External

• Customers

How to Apply:All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section