Patient Assistant - Nairobi

The Patient Assistant will provide support to patients and healthcare staff, ensuring smooth daily operations within the healthcare facility. This role involves assisting patients with non-clinical needs, coordinating patient flow, and providing an excellent patient experience while maintaining confidentiality and professionalism.

Key Responsibilities:

• Greet and assist patients upon arrival, providing guidance on registration, departments, and procedures.

• Support patients with mobility, personal care, and basic comfort needs as required.

• Assist nursing staff with routine tasks, including taking vital signs, monitoring patients, and recording observations under supervision.

• Ensure patient areas are clean, organized, and safe at all times.

• Escort patients to examination rooms, labs, and other departments as needed.

• Provide emotional support and reassurance to patients and their families.

• Handle administrative tasks such as filing, data entry, and appointment scheduling.

• Communicate patient needs, concerns, and observations to the nursing and medical staff promptly.

• Adhere to hospital policies, procedures, and infection control standards.

• Maintain patient confidentiality in compliance with data protection regulations.

Qualifications & Skills:

• Minimum high school diploma; certificate or training in healthcare or patient care is an advantage.

• Previous experience in a hospital, clinic, or healthcare environment is preferred.

• Strong interpersonal and communication skills.

• Ability to work under pressure and handle sensitive situations with empathy.

• Basic knowledge of medical terminology and patient care procedures is a plus.

• Physically able to assist patients with mobility and perform routine duties.

• Attention to detail, organizational skills, and reliability.

Key Competencies:

• Compassion and empathy

• Teamwork and collaboration

• Professionalism and integrity

• Time management and adaptability

• Problem-solving and initiative

Working Conditions:

• May involve shift work, including weekends and public holidays.

• Exposure to patient care environments and occasional physical demands.

• Interaction with patients, families, and multiple healthcare professionals.