Senior ISP Support Technician

The Faircape Group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications, and an ISP, Utility Management and infrastructure installation, Property Management, and related activities.

Join Faircape Group’s Tech-Driven Team as a Senior ISP & Desktop Support Technician!

As a technology-forward organisation with diverse infrastructure and ISP operations, we're looking for a technically strong and solutions-driven Senior ISP & Desktop Support Technician to help keep our systems connected, our staff supported, and our customers online.

This role is ideal for someone with solid hands-on experience in ISP, desktop support, networking, and infrastructure who thrives in a fast-paced environment where no two days are the same. You’ll play a key role in managing everything from WiFi and fibre troubleshooting to device setups and infrastructure optimisation—both remotely and on-site.

If you're excited about solving problems, working with cutting-edge systems, and being part of a collaborative and energetic IT team, we’d love to hear from you!

Duties include but are not limited to the following:

• Assist with managing the infrastructure and network-related site inspections and maintenance when required
• Monitor system performance and support uptime across all network and infrastructure components, ensuring smooth integration and early issue detection
• Provide 1st and 2nd line support to staff and residential ISP customers via Freshdesk, phone, and remote tools
• Respond to support tickets, keep users informed throughout, and offer standby/after-hours support when required
• Troubleshoot fibre/wireless internet, desktop/laptop hardware and software, mobile phones, and VoIP setups
• Assist with router setups and CPE configurations (Mikrotik), remote diagnostics, and site-level support
• Configure and manage wireless links and devices including Mikrotik, Cuddy, and Yealink
• Contribute to the development and enforcement of ISP support policies and IT procedures
• Ensure adherence to internal IT standards, data security protocols, and industry best practices
• Troubleshoot and support LAN/WAN networks, internal WiFi APs, switches, firewalls, biometric systems, AV setups, UPS systems, and smart utility/water meters, with a solid understanding of infrastructure and networking principles
• Deploy and manage workstations, laptops, printers, mobile devices, VoIP phones, and residential routers
• Implement software and security updates across Windows, Chrome OS, and macOS platforms
• Perform daily, weekly, and monthly IT maintenance and monitoring tasks to optimize performance and uptime
• Assist the ISP Desktop Technician with on-site and remote tasks as needed
• Maintain high service standards and support IT operational efficiency
  

Qualifications:

• Matric (compulsory)
• Relevant Information Technology Diploma or Degree (advantageous)
• Industry-recognised certifications such as Mikrotik MTCNA/MTCRE, A, N, MCSA, MCSE, MCP, or equivalent

Experience and Knowledge:

• Proven experience in an ISP, Network Support, Systems Administration, or similar technical support role
• Solid background in ISP or telecommunications environments, with exposure to both end-user support, backend network and infrastructure
• Proficient in managing support tickets and resolving customer queries via phone, remote tools, and helpdesk platforms
• Hands-on experience installing, configuring, maintaining, and troubleshooting desktops, laptops, and related peripherals across Windows, Chrome OS, and macOS environments

Skills and Attributes

• Proactive and detail-oriented with strong problem-solving skills
• Able to work independently and as part of a team in a fast-paced, service-driven environment
• Technically curious with a willingness to continuously learn and adapt to new technologies
• High level of professionalism, accountability, and integrity
• Excellent communication skills (verbal and written)
• Proven organisational and administration skills
• Customer service orientated

Specific Requirements

• Solid and positive written references
• Provide after-hours support on a rotational basis
• Valid Driver’s License and Own Reliable Transport (Compulsory)
• Clear health record
• Clear credit record
• No criminal record

Normal working hours are Mondays to Fridays from 08h00 until 17h00 with a 45 minute lunch break. The company allows employees, by approval of the direct manager, to work flexi time between 06h30 and 18h30.

Benefits:

Faircape offers a market-related salary. Salaries are dependent on individual experience, knowledge, skills, and attributes.

To see more about Faircape and what we have to offer go and look at our informative website

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Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.