Auto Finance – Agent Customer Service 5B – English – On site Johannesburg

Provide direct support to UK customers handling inbound/outbound calls and emails, ensuring FCA-compliant outcomes, accurate case documentation, and timely resolution. You will contribute to team KPIs, escalate complex cases, and support continuous imp...

Preferred Qualifications / Skills

• Hands-on experience with Salesforce CRM, Genesys, MS Office/Excel
• Experience in Auto Finance, Redress, Banking Operations, or Collections
• Understanding of FCA rules and TCF principles
• Ability to work independently while escalating appropriately
• Strong interpersonal, problem-solving, and time management skills

What can we offer?

• Attractive salary and benefits such as Medical Aid, Retirement and risk benefits

• Work in a multicultural environment.

• Various trainings (technical & soft skills).

• Development opportunities in a growing multinational company.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at > and on X, Facebook, LinkedIn, and YouTube.

In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.