Back Office Administrator (Hire Specialist)

Strand - A major supplier of services and equipment to the building and construction trade is looking for a Back Office Administrator (Hire Specialist)The successful candidate will be a reliable, mature, and organised person who is honest, energetic, helpful, detail-focused, and strongly client-centred. Responsibilities Include but not Limited to:

• Assist clients via phone, email, and WhatsApp
• Prepare and follow up on quotes, contracts, and customer documents
• Check customer details, authorisations, ID requirements, and No-Hire checks
• Process payments, deposits, refunds, and proof of payments
• Monitor active, overdue, and long-running contracts
• Support delivery and collection admin
• Scan, rename, file, and control documents accurately
• Follow up on missing information and unresolved client matters
• Help identify admin errors, control gaps, and process issues

What we're looking for:

• Strong retail, admin, or customer-service experience
• Hardware, construction, plumbing, electrical, paint, tools, or technical retail experience preferred
• A self-starter who takes initiative and follows through
• Strong attention to detail and accurate admin habits
• Firm and consistent with rules, documents, and processes
• Friendly, kind, and professional with clients and the team
• Comfortable with computers, email, WhatsApp, and admin systems
• Good English and Afrikaans communication skills
• Reliable attendance and able to commit to full branch working hours

Working Hours:

• Monday - Friday: 07:00 - 17:00
• Every other Saturday: 7:30 - 12:00