Workshop Manager

Responsibilities: Workshop Operations:

• Plan, coordinate, and supervise all workshop activities, including vehicle servicing, repairs, diagnostics, and preventive maintenance.
• Ensure all maintenance and repair work complies with Toyota OEM standards and internal operating procedures.
• Monitor workshop productivity and ensure timely completion of jobs within agreed turnaround times.
• Conduct final quality inspections before vehicle release to ensure workmanship meets company standards.

Team Leadership:

• Lead, supervise, and mentor workshop personnel, including technicians, auto electricians, panel beaters, and support staff.
• Allocate work effectively based on technician skills and workload.
• Conduct performance evaluations, identify training needs, and support the professional development of technical staff.
• Foster a culture of accountability, teamwork, and continuous improvement.

Technical Oversight:

• Perform advanced diagnostics and provide technical guidance on complex mechanical and electrical issues.
• Ensure proper use of Toyota diagnostic equipment, including Toyota Techstream.
• Support troubleshooting across Toyota vehicle models such as Land Cruiser, Prado, Hilux, Hiace, Coaster, Camry, Fortuner
• Oversee preventive maintenance schedules for both company fleet and third-party customer vehicles.

Fleet & Asset Management:

• Manage workshop tools, diagnostic equipment, and other technical assets to ensure they are properly maintained and calibrated.
• Monitor spare parts usage and inventory levels, ensuring timely requisition and cost-effective utilisation.
• Develop and manage workshop budgets while maintaining effective cost-control measures.

Customer & Operational Coordination:

• Liaise with operations and clients regarding vehicle status, repair progress, service schedules, and estimated completion times.
• Ensure accurate preparation and management of job cards, service records, warranty claims, and maintenance history.
• Maintain excellent communication with stakeholders to ensure high customer satisfaction.

Health, Safety & Compliance:

• Implement and enforce health, safety, and environmental policies within the workshop.
• Ensure compliance with company policies, industry standards, and manufacturer requirements.
• Maintain a clean, organized, and safe working environment.

Requirements:

• A minimum of an HND in Mechanical Engineering, Automotive Engineering, or a related discipline.
• Minimum of 7 years of hands-on experience in automotive workshop operations.
• Minimum of 5 years in a managerial or supervisory position within an automotive workshop.
• Proven experience working primarily with Toyota vehicles in an authorised dealership or service centre.
• Toyota Technical Training Certificates (Factory/Dealer Certified) are mandatory.
• Experience managing fleet maintenance operations is highly desirable.
• Knowledge of armoured vehicle systems (B4/B6 armouring, suspension upgrades, run-flat systems) is an added advantage.

Technical Skills:

• Strong expertise in Toyota vehicle diagnostics, servicing, and repairs.
• Proficiency in Toyota Techstream diagnostic software.
• Excellent mechanical and electrical troubleshooting capabilities.
• Sound knowledge of preventive maintenance and workshop best practices.
• Familiarity with fleet maintenance management.

Leadership & Professional Skills:

• Strong leadership and people management skills.
• Excellent planning and organizational abilities.
• Strong problem-solving and decision-making skills.
• Effective communication and stakeholder management.
• Budgeting and cost control.
• Report writing and documentation.
• Quality assurance and attention to detail.

Key Performance Indicators (KPIs):

• Workshop productivity and efficiency.
• Vehicle turnaround time.
• First-time repair success rate.
• Compliance with Toyota OEM standards.
• Customer satisfaction.
• Workshop safety compliance.
• Cost control and budget adherence.
• Equipment availability and maintenance.
• Team performance and development.
• Accuracy and completeness of workshop documentation.

Remuneration: Competitive Salary plus Benefits and Allowances.