Manager Agency Banking at KCB Bank

Job Description Strategic Leadership & Business Growth (20%) Develop and execute the Agency Banking strategy in alignment with the Bank’s business, digital transformation, and financial inclusion objectives. Lead the expansion of the Agency Banking network to support customer acquisition, market penetration, and revenue growth. Drive business performance through increased transaction volumes, active agents, customer adoption, and channel profitability. Identify emerging market opportunities and develop innovative solutions to enhance channel competitiveness and growth. Develop and implement annual business plans, budgets, targets, and growth initiatives for the Agency Banking business. Agent Network Growth & Management (30%) Lead the recruitment, onboarding, accreditation, and management of Super Agents and Retail Agents across Tanzania. Establish a scalable, high-performing, and sustainable nationwide agency network. Develop agent segmentation, performance management, retention, and incentive frameworks. Build strategic relationships with key agents and ecosystem partners to enhance network growth and service reach. Ensure optimal geographic distribution and coverage of agents in line with business objectives. Manage agent relationships and ensure high levels of engagement and retention. Carry out competitor’s survey to guide development of pricing strategies, service offering, product development and customers service programs. Effectively revenue management to control commission leakages. Channel Product & Services Management (10%) Oversee the management and growth of Agency Banking products and services. Expand the portfolio of services available through agents, including deposits, withdrawals, account opening, bill payments, collections, loan repayments, merchant payments, and digital financial services. Collaborate with product, technology, and business teams to introduce innovative solutions that drive agent and customer adoption. Lead initiatives to enhance customer value propositions and agent business economics. Stakeholder & Partnership Management (10%) Build and manage strong relationships with regulators, industry bodies, technology providers, aggregators, and strategic partners. Collaborate with internal business units to drive customer acquisition and deepen usage of Agency Banking services. Represent the Bank in industry forums and initiatives related to financial inclusion and agent banking. Governance, Risk and Compliance (10%) Establish and maintain governance frameworks, policies, procedures, and operating standards for Agency Banking. Ensure full compliance with Bank of Tanzania regulations, AML/CFT requirements, KYC standards, and internal policies. Lead the identification, assessment, and mitigation of operational, fraud, liquidity, reputational, and compliance risks within the agent network. Oversee internal audits, regulatory reviews, compliance assessments, and implementation of corrective actions. Ensure effective control mechanisms are in place to safeguard the Bank, customers, and agents. Operations & Service Delivery (10%) Oversee agency banking operations to ensure efficiency, reliability, and service excellence. Monitor agent liquidity levels, transaction volumes, service quality, and operational performance. Drive continuous improvement of operational processes, systems, and service delivery standards. Ensure timely resolution of agent operational issues and escalation of critical incidents. Collaborate with Operations and Technology teams to improve channel reliability and customer experience. Training & Capacity Building (5%) Develop and implement agent training and certification programs. Build agent capabilities in customer service, compliance, liquidity management, sales, and operational excellence. Ensure continuous support and coaching for agents and field teams. Promote a culture of high performance, customer focus, and regulatory compliance across the network. Reporting & Analytics (5%) Leverage data analytics and business intelligence to monitor network performance, profitability, productivity, and customer behavior. Develop performance dashboards and management reports to support business decision-making. Track key performance indicators and implement corrective actions where necessary. Drive data-driven initiatives to improve agent activity, transaction growth, and channel profitability. MINIMUM POSITION QUALIFICATION REQUIREMENTS Academic & Professional Particulars Detail Specific Field or Qualification Need Type[1] Education Bachelor’s Degree Bachelor in Banking/Finance/ Business Administration/ Economic/ Marketing or equivalent RQ Professional Qualifications Business field AA Master’s Degree Business Administration AA Experience Total Minimum No of Years Experience Required 8 [1] Need Types are : RQ = Required, AA = Added Advantage Apply Now Job Info Job Identification 6490 Job Category Management Posting Date 08/24/2026, 08:21 PM Apply Before 09/07/2026, 08:00 PM Degree Level Bachelor’s Degree Job Schedule Full time Locations Tanzania, United Republic of