Administrator: Warranties

Job Purpose

We are seeking a structured and detail-oriented Administrator: Warranties to support the Product Support Department. This role is responsible for executing standardised warranty administration and general office administration activities, ensuring accurate processing, record-keeping, and communication across branches.

Key Responsibilities

Warranty Administration

• Administer warranty documentation for new machines
• Capture, check, and update warranty claims on the system
• Obtain authorisation for warranty claims
• Liaise with branches regarding claims, outcomes, and additional requirements
• Update systems with claim outcomes and distribute warranty information
• Maintain accurate warranty files and archives
• Administer factory campaigns, part recalls, and parts returns
• Escalate complex warranty queries to the manager

General Administration

• Answer telephone calls and take messages
• Perform filing, scanning, photocopying, faxing, and data capturing
• Type correspondence, emails, and letters
• Coordinate communication between stakeholders
• Maintain an organised and tidy workplace (5S principles)
• Assist with section-specific administrative tasks