Telesales Agent IR

LiquidCapital is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital aims to creatively solve problems and add value to people by ensuring Mobility for Good.

LiquidCapital forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.

LiquidCapital is seeking to employ a qualified and experienced Telesales Agent. The successful candidate will join a dynamic and highly skilled Sales Team.

The successful candidate will report directly to the Sales Manager.

JOB DESCRIPTION:

The Telesales Agent drives sales by calling customers to sell car protection products like Warranty, Step Up, Renewtech, Adcover, Deposit Cover, and Combo plans. The successful candidate manages the entire sales process from start to finish over the phone. This job needs a hard-working person who can meet daily, weekly, and monthly sales goals while keeping up high sales figures
DUTIES / KEY RESPONSIBILITIES:

• Achieve/exceed sales targets
• Follow up on all sales leads in a timely and effective manner
• Adherence to QA and Compliance criteria as per FAIS requirements
• Responsible for follow-ups
• Ability to cross-sell, sell from a large range of branded products/services, as well as the ability to close
• Ability to accurately assess customer needs and potential, identify and deal with objections that may arise
• Accurate daily recording of all call details on the LMS
• Maintain and develop professional selling skills
• Daily administration

EDUCATION:

• Grade 12 / Matric
• Fully FAIS accredited as per requirements set out according to your DOFA date
• RE Qualification – as per DOFA date
• Up to date with CPD Hours
• Preference will be given to candidates that have completed the full FAIS qualification

• Minimum 1 – 2 year’s sales experience (Renewals environment)
• Experience in an inbound/outbound call centre environment
• Excellent telephone selling skills with professional telephone manner and commercial acumen and the capability to communicate with enthusiasm and drive
• Excellent communication (verbal and written) - Good command of the English language
• Motor industry experience will be an advantage
• Results-driven
• Good negotiating and closing skills or ability to take instructions to be trained by an experienced sales coach
• Target and incentive driven
• Energetic
• Multi-tasking
• Excellent time management and attention to detail
• Confident and assertive
• Ability to work under pressure
• Team Player
• Accuracy in data capture
• Outgoing and vivacious personality
• Computer literate – MS Word, Excel, Outlook, and CRM experience/knowledge (added advantage)
• Strong formal sales training/understanding or willingness to learn and share knowledge
• Criminal and Credit Clear
• Reliable or own transport
• A background in the Motor trade would be preferable
• Ability to work late and weekend shifts
• You are required to illustrate integrity and honesty in the handling of cash/finances, in that in your role, you may be required to provide some form of financial advice on financial products
• Study assistance will be provided to those who haven’t completed their RE/FAIS qualification (work back agreement will be signed)
• Own and live up to company values