Customer Service Representative

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About this role

This role will be responsible for providing exceptional service to our French – English speaking customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.

Roles & responsibilities

• Respond promptly and professionally to inbound calls and emails from French – English speaking customers regarding their transactions, needs, or issues.
• Listen actively to customers, empathize with their concerns, and provide practical solutions in French and English.
• Build and maintain strong relationships with French and English -speaking customers and colleagues based on trust and reliability.
• Utilize company software and tools effectively to assist French and English-speaking customers and maintain accurate records.
• Adhere to departmental metrics and goals while consistently delivering excellent customer service.

Position requirements

• High school diploma or equivalent (college education preferred).
• Fluency in French and
  Apply via EmploiDakar