Bilingual Sales and Customer Success Agent

Responsibilities: Prospecting & Lead Generation:

• Conduct outbound cold calling into English- and French/ German/ Italian-speaking prospect markets on behalf of Client
• Qualify new business opportunities through calls using leads provided by Client
• Manage and nurture cold / warm leads, referrals, and re-engagement of lapsed prospects

Sales Pipeline & Conversion:

• Maintain a structured, up-to-date sales pipeline within Client’s CRM, progressing opportunities through each stage of the funnel
• Qualify prospects against Client’s ideal customer profile — identifying needs, decision-makers, timelines, and budget
• Deliver compelling presentations for management
• Handle objections professionally and negotiate terms to close, in line with Client’s commercial policy

Client Onboarding:

• Manage the end-to-end onboarding process for newly won clients — coordinating documentation, service agreements, and operational setup
• Liaise with Client’s operations and finance teams to ensure a seamless handover from sale to service delivery
• Set clear client expectations on timelines, service scope, and points of contact

Account Management & Retention:

• Serve as the primary point of contact for assigned clients throughout the active service period
• Monitor client satisfaction, proactively address issues, and escalate where required
• Identify upsell and cross-sell opportunities within the existing client base

Reporting & Compliance:

• Provide regular activity and performance reporting to Client’s designated manager (call volumes, pipeline status, conversion rates, client updates)
• Adhere to all GDPR, data handling, and communication compliance requirements applicable to both markets
• Native or near-native fluency in both English and French/ German/Italian.
• Capable of conducting sales calls, negotiations, and written correspondence to a professional standard in both languages.

Requirements:

• Minimum HND Certificate or qualification in French/ German/ Italian will be highly preferred
• Minimum 2 years B2C sales experience with demonstrable success in outbound prospecting and full-cycle selling.
• Minimum 3 years customer service or customer relationship management experience.
• Confident and resilient in high-volume outbound cold calling.
• Skilled in opening conversations, handling gatekeepers, and managing first-contact objections.
• Proven ability to manage client relationships post-sale through to service completion. Proactive in anticipating client needs and resolving issues swiftly.
• Proficient in CRM platforms (e.g. HubSpot, Salesforce, Zoho).
• Disciplined in pipeline logging.
• Comfortable with Microsoft 365, video conferencing, and VoIP telephony.
• Exceptional verbal and written communicator across both languages and all channels — phone, email, and video.
• Persuasive, professional, and clear.
• Highly self-directed. Able to manage multiple accounts and pipeline stages simultaneously without losing quality or responsiveness. Essential
• Sector Knowledge Experience in, and understanding of transport, logistics, freight, or supply chain services. Desirable
• Remote Working Track record of performing in a remote or distributed team environment. Reliable, self-motivated, and outcomes-focused. Essential