1. Credit Operations and Appraisal

· Review and verify loan applications submitted by loan officers.

· Conduct field visits, client interviews, and household/business assessments.

· Ensure proper credit appraisal, group formulation, and loan documentation.

· Recommend loan approvals within set limits and escalate higher-risk cases.

2. Portfolio Monitoring & Risk Management

· Track individual and group performance across all loan cycles.

· Monitor repayment schedules to ensure high collection rates.

· Identify potential delinquent cases early and design recovery strategies.

· Support loan officers with follow-ups and field recovery visits.

· Maintain Portfolio at Risk (PAR) within acceptable institutional limits.

3. Staff Supervision & Capacity Building

· Supervise, mentor, and support loan officers in daily activities.

· Provide ongoing coaching on field procedures and credit management.

· Ensure staff meet productivity and portfolio quality targets.

· Conduct regular performance reviews and assist in training new staff.

4. Compliance & Reporting

· Ensure all credit operations comply with internal policies and regulatory standards.

· Verify the accuracy of credit files, client information, and loan records.

· Prepare and submit daily, weekly, and monthly credit reports to management.

· Support internal and external audits by ensuring proper documentation.

5. Customer Service

· Address client concerns related to credit products and repayment schedules.

· Promote responsible borrowing and financial literacy among clients.

· Strengthen the institution’s relationship with clients, groups, and community leaders.

6. Business Development

· Guide loan officers in finding new clients and expanding into new areas.

· Assist with marketing loan products and other financial services.

· Analyze market trends and recommend new opportunities for loan growth.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section

Credit Supervisor