Responsibilities:

Serve as the primary point of contact for customers, ensuring an exceptional customer experience at all times
Respond promptly to customer inquiries through phone calls, emails, WhatsApp, social media platforms, and walk-in visits
Provide accurate information regarding vehicle bidding processes, auto care services, pricing, and company offerings
Build and maintain strong relationships with existing and prospective clients
Follow up on customer inquiries, transactions, and service requests to ensure satisfaction
Handle customer complaints professionally and ensure timely resolution
Maintain accurate records of customer interactions, feedback, and service requests
Coordinate effectively with internal teams to ensure smooth service delivery
Identify opportunities to improve customer satisfaction and customer retention
Support lead generation and business growth by converting inquiries into paying customers
Monitor customer feedback and provide recommendations for service improvement
Take initiative in identifying challenges and proposing practical solutions
Assist management with administrative and operational tasks where necessary
Represent the company's values, brand, and reputation professionally at all times

Requirements:

Minimum of 2–3 years' experience in customer service, client relationship management, front desk operations, sales support, or a related role
Minimum of HND or Bachelor's Degree in Business Administration
Excellent verbal and written communication skills
Strong interpersonal and relationship-management abilities
Ability to multitask and work efficiently in a fast-paced environment
Strong problem-solving and conflict-resolution skills
Good organizational and time-management skills
Proficiency in Microsoft Office applications and digital communication tools
Ability to work independently with minimal supervision
Female candidate aged between 30 and 35 years
High level of professionalism, integrity, and accountability
Candidates must reside in Ogba and Ikeja environments

Preferred Qualities

Have an ownership mentality and take responsibility for outcomes
Be proactive rather than reactive
Treat customer concerns with urgency and professionalism
Be committed to the growth and success of the company
Demonstrate strong business awareness and customer-centric thinking
Be dependable, trustworthy, and highly organized
Possess a positive attitude and a willingness to go the extra mile for customers

Remuneration: NGN 150,000naira

Customer Service Respresentative