Responsibilities:

Customer Service

Respond to user inquiries and complaints across all support channels
Resolve issues promptly and keep users informed throughout the process
Escalate technical bugs to the right internal team while managing the user's expectations
Track all open complaints and ensure nothing gets abandoned
Spot recurring issues and document them in a weekly feedback summary for the Product Manager
Assist in organising user feedback from support interactions into structured product insights

Requirements:

1- 2 years of experience in customer service, product support, or a similar role
Strong communication skills (written and verbal)
High attention to detail and problem-solving ability
Interest in product management, startups, or healthtech
Ability to multitask and work in a fast-paced, early-stage environment
Basic understanding of digital products (apps, web platforms, user journeys)
Comfortable using tools like Google Workspace, CRM tools, or support platform

Customer Experience Associate