Showing 1 - 24 of 103 jobs found
Sponsored Architect
Responsibilities: Design & Documentation Support Assist in developing design proposals across all RIBA work stages, particularly Stages 2–4. Produce clear and accurate drawings, visualizations, diagrams, and presentation materials. Prepare early-stage design reports, feasibility studies, and concept sketches under direction. Statutory & Technical Compliance Assist in compiling planning and building permit submissions in line with Ghana statutory requirements. Learn to apply and interpret local codes and development guidelines with growing autonomy. Begin developing technical detailing skills and contribute to tender and construction packages. Project Coordination Support project director in coordinating with consultants, engineers, and specialists. Participate in design team and site meetings; assist in producing meeting notes and reports. Maintain and update project documentation and digital filing systems. Client & Consultant Interaction Attend internal and external meetings to gain experience in project communications. Contribute to presentation preparation and assist in gathering materials for client reviews. Observe and begin learning client service protocols and communication expectations. Practice & Team Engagement Work collaboratively across teams, maintaining open communication and a proactive attitude. Support Architectural Assistants by sharing knowledge and offering peer-level guidance where possible. Take responsibility for personal time management and meeting assigned deadlines. Professional Development Maintain registration with the ARC (or ARC registration base equivalent). Take part in internal training sessions and practice-wide learning opportunities. Meet regularly with your line manager to review progress and set development goals toward Architect II level. Key Skills and Attributes Registered Architect (recently qualified) Strong design sensibility and attention to detail Proficiency in relevant software: Revit, AutoCAD, Adobe Creative Suite, SketchUp, Rhino, and Enscape (or equivalent) Basic understanding of Ghana planning processes and building permit regulations Excellent verbal and written communication skills Willingness to learn, take initiative, and work collaboratively Location :Accra, Ghana (Third Kaadjano Street Across from Dot. Ateliers) Salary : Attractive
General Manager, Operations
Key Responsibilities: Operational leadership and escalation management Own the daily operational cadence of the company across all functions under your remit Establish and maintain a clear escalation protocol: resolve what you can, escalate only what requires MD judgment, and never relay without analysis Hold weekly operational reviews with all department heads; produce a consolidated summary for the MD every week without being chased Be the first point of contact for all operational issues from HR, production, QA, logistics, and FMCG — and the filter that protects MD bandwidth Systems, SOPs and workflow discipline Lead the development, documentation, and enforcement of SOPs across all core operational processes, starting with procurement intake, production and packaging, sales order to cash, HR onboarding and exit, and petty cash and budget management Own the company's ERP system — including user discipline, data integrity, process adherence, and continuous improvement Build and maintain a workflow discipline culture where processes are followed consistently, deviations are flagged, and improvements are documented Ensure all operational documentation is current, accessible, and understood by the relevant teams People and team performance Directly line-manage all operational department heads; set clear expectations, hold regular one-to-ones, and manage performance formally where needed Work with HR to ensure payroll accuracy, appraisal cycles, and staff welfare processes run on time and without MD involvement Identify and develop high-potential team members; flag capability gaps early and propose solutions before they become crises Maintain and improve staff morale — monitor it actively, take it seriously, and take action when it deteriorates Quality, compliance and certifications Ensure the company's quality assurance and food safety standards are maintained across production and Akoma processing Work with the QA and Sustainability teams to progress certifications — IFS, Halal, Organic, and others on the roadmap — through the operational requirements each demands Maintain awareness of relevant regulatory requirements (FDA, EPA, TCDA, GSA) and ensure operational compliance without waiting for external prompts Logistics, warehousing and production oversight Oversee all logistics and warehousing operations — inbound commodity intake, storage, outbound dispatch, and transport coordination Ensure the Akoma production line runs to schedule, with the right inputs, the right quality controls, and accurate output records Identify and implement operational efficiencies in logistics, production, and procurement support — track and report savings FMCG and Akoma commercial operations Oversee the Akoma Key Accounts function, ensuring sales targets are tracked, credit terms are enforced, and receivables are collected on time Work with the sales team on route-to-market strategy, channel expansion, and distribution discipline Ensure Akoma production, packaging, and sales operations work as a coordinated unit with no gaps in accountability What We Are Looking For Non-negotiable requirements Minimum 7 years of operational management experience, with at least 3 years managing multiple departments simultaneously Demonstrable experience building or overhauling operational systems — SOP development, ERP implementation, or ISO/quality standard preparation Experience in agro-processing, FMCG, food manufacturing, logistics, or a directly related industry Proven ability to manage and lead diverse teams including blue-collar production staff and white-collar department heads Degree in Operations Management, Business Administration, Food Science, Supply Chain, or a related discipline Strongly preferred Familiarity with quality management languages — ISO 22000, HACCP, IFS, or equivalent Hands-on experience with ERP systems and the discipline to enforce their use across an organisation Knowledge of Ghana's regulatory environment for food and agricultural products — FDA, EPA, TCDA, GSA Experience working in a founder-led or entrepreneurial business where structures are being built rather than inherited Exposure to export documentation, warehousing standards, and commodity trade operations The person A systems thinker who does not manage by feel — you build processes, document them, and hold people to them Mature enough to tell a department head no without needing the MD to back you up, and wise enough to know when to escalate A strong communicator who can translate operational complexity into clear weekly summaries for the MD and the board Someone who improves what they inherit — you will not find comfort in the status quo; you will find it in making things better Commercially aware — you understand that operational decisions have financial consequences, and you factor that in High personal accountability — you own your results, your team's results, and the problems that land in your domain Compensation Structure Base salary performance bonus The compensation package consists of a competitive base salary commensurate with experience, plus a confirmed performance bonus payable at the end of the 90-day probation period, contingent on achievement of the five milestones above. The bonus amount and base salary will be discussed and agreed individually. Candidates are encouraged to declare their expectations clearly — we will be direct in return. Additional benefits include statutory entitlements under Ghanaian labour law, business phone, and travel reimbursement for field visits. Further benefits will be discussed at offer stage. Location: Accra, Ghana — with periodic travel to field operations and procurement sites
Personal Assistant
Requirement: Qualification: Bachelor's degree or equivalent practical experience Years of Experience: 1 – 3 years Duties: Managing the employer's calendar, task list, and daily priorities across personal and professional domains Handling communications on the employer's behalf, including customer inquiries for a small creative business Coordinating logistics, errands, bookings, and supplier follow-ups Conducting research and carrying forward projects and ideas between check-ins Salary Range: GHS 1,500 – GHS 2,000 per month (independent contractor arrangement) Location : Accra, Ghana (Hybrid: remote and in-person)
Business Development Manager – Nigeria
Key Responsibilities: Business Development & Revenue Growth Own and deliver monthly, quarterly, and annual revenue targets for the Nigerian market Identify, develop, and convert new business opportunities across key sectors (telecoms, fintech, banking, FMCG, public sector, etc.) Build and manage a strong sales pipeline with adequate coverage to meet targets Lead the full sales cycle: prospecting, client engagement, solution pitching, proposal development, negotiation, and deal closure Develop and execute go-to-market strategies for SeVO Business solutions Account Management & Client Growth Manage and grow a portfolio of key enterprise and MNO accounts Act as the primary commercial point of contact for assigned clients Drive revenue expansion through upselling, cross-selling, and solution optimization Conduct regular client business reviews to identify growth opportunities Ensure high levels of client satisfaction, retention, and long-term partnership value Oversee contract renewals and account performance Strategic Partnerships Build and maintain strong relationships with Mobile Network Operators (MNOs) and ecosystem partners Identify and develop strategic partnership opportunities to enhance market reach and revenue Support commercial negotiations and partnership agreements Market Intelligence & Strategy Monitor industry trends, competitor activities, and customer behavior in Nigeria Identify emerging opportunities, new market segments, and innovative use cases Provide insights to inform product development, pricing, and positioning strategies Cross-Functional Collaboration Work closely with Product, Technology, and Operations teams to ensure successful solution delivery Support onboarding of new clients and ensure seamless service activation Provide structured client feedback to improve products and service offerings Reporting & Performance Management Maintain accurate sales forecasts and pipeline reports Prepare and submit weekly and monthly performance reports Track revenue performance against targets and implement corrective actions where necessary Ensure compliance with internal policies, processes, and regulatory requirements Key Performance Indicators (KPIs) The BDM will be evaluated based on: Revenue & Growth Achievement of monthly and annual revenue targets Year-on-year revenue growth in Nigeria Contribution of new business revenue Sales Performance Number and value of new clients acquired Pipeline strength and coverage ratio Conversion rate from lead to closed deal Account Management Growth in revenue per key account Client retention rate Upsell and cross-sell performance Partnerships Development and performance of strategic partnerships (including MNOs) Revenue contribution from partnerships Authority & Accountability Ownership of Nigeria market revenue performance Authority to negotiate commercial terms within approved frameworks Responsibility for managing client relationships and growth strategy within assigned portfolio Requirements & Qualifications Education Bachelor’s degree in Business Administration, Marketing, Telecommunications, or a related field Experience Minimum of 5 years’ experience in business development, sales, or account management Experience within telecommunications, mobile VAS, CPaaS, messaging, or digital/mobile media solutions is highly preferred Proven track record of achieving or exceeding revenue targets Experience working with Mobile Network Operators (MNOs) and enterprise clients in Nigeria is a strong advantage Skills & Competencies Strong commercial acumen and results-driven mindset Excellent negotiation, presentation, and closing skills Ability to balance new business acquisition and account management responsibilities Strong relationship management and stakeholder engagement skills Analytical thinking with the ability to interpret market and client data Excellent verbal and written communication skills High level of professionalism, integrity, and accountability Location : Nigeria Salary : Attractive
Sound, Video or Lighting technicians
Requirements: Qualification: electronics/ IT ( mixers, amplifiers and speakers management skillsDMX lighting control solutions, ) Years of experience: 2yrs or more Duties: Providing technical support for events and programmes requiring pa system integration, mobile and fixed installations of professional Sound systems Do you have any skills, knowledge and experience across any of these scope of live production services? Submit your application or CV. Note : Only shortlisted applicants would be contacted. Salary Range : Negotiable Location : Ngleshie Amanfrom. Walter's Residence on Google map.
Lead Architect
Key Responsibilities: Lead and manage the Design and Technical Services Department. Establish and maintain systems for site measurements, technical documentation, and project coordination. Produce and supervise detailed technical drawings, shop drawings, fabrication drawings, and installation details. Coordinate closely with clients, architects, interior designers, project managers, and production teams. Review project specifications and ensure design intent is accurately translated into fabrication and installation requirements. Develop innovative stone applications for kitchens, bathrooms, offices, commercial spaces, hospitality facilities, and luxury residences. Ensure accuracy of measurements and technical information before fabrication commences. Manage drawing approvals and revisions throughout project lifecycles. Train, mentor, and supervise technical design personnel. Improve departmental efficiency through standardization of procedures, templates, and quality-control systems. Support business development activities through design presentations and technical consultations. Qualifications and Experience Degree or Master's Degree in Architecture from a recognized institution. Registered Architect or eligible for professional registration. Minimum of 7 years' post-qualification experience in architectural design and project delivery. Demonstrated experience in office, commercial, hospitality, retail, and residential design projects. Strong understanding of construction detailing and interior fit-out works. Experience producing technical drawings and shop drawings for fabrication and installation projects. Proficiency in AutoCAD, Revit, SketchUp, and other relevant design software. Knowledge of stone fabrication, countertops, cladding, flooring, and related architectural finishes will be a significant advantage. Key Competencies: Strong leadership and organizational skills. Excellent technical detailing and problem-solving abilities. High level of accuracy and attention to detail. Strong communication and client-management skills. Ability to manage multiple projects and deadlines simultaneously. Commercial awareness and appreciation of project profitability. What We Offer: Competitive remuneration package and Opportunity to lead a growing technical department. Exposure to high-profile residential and commercial projects. Professional growth and career advancement opportunities. How to Apply: Interested candidates should submit a detailed CV, portfolio, and cover letter outlining their relevant experience and achievements. Location : Accra Salary : Attractive
Showroom Sales Representative (Sales & Customer Experience)
Key Responsibilities: Welcome and engage showroom visitors. Prepare and follow up on quotations and proposals Convert enquiries into sales, achieving a minimum 40% conversion rate. Build and maintain strong relationships with architects, contractors, homeowners, developers, and other clients. Ensure the showroom remains clean, attractive, organized, and fully hospitality-ready at all times. Coordinate the display of products and ensure samples, brochures, and marketing materials are current and well presented. Maintain an up-to-date inventory of material samples and showroom displays. Work closely with field sales teams for follow-ups and closure of leads. Prepare and submit accurate weekly and monthly reports on: Sales enquiries and prospects Quotations issued and their conversion to actual sales Pipeline opportunities and forecasts Support company marketing and promotional activities as required. Provide rotational coverage on Saturdays and Public Holidays when scheduled. Requirements: Minimum of a Diploma or Degree in Marketing, Business Administration, Sales, or a related field. A good experience in sales, showroom management, customer service, or a related commercial role. Strong sales, customer service, and relationship-management skills. Good commercial acumen and presentation skills. Experience in showroom sales, building materials, or related industries is an advantage. Ability to work independently and meet sales targets. Location : Accra Salary : Attractive
General Manager
Key Responsibilities: Operations Management Oversee the daily operations of the event center. Ensure facilities are maintained, clean, safe, and event-ready. Develop and implement operational policies and procedures. Coordinate logistics for all events, including setup, execution, and breakdown. Monitor inventory and procurement of supplies and equipment. Event Planning & Execution Supervise event coordination from booking through completion. Ensure all client requirements and event specifications are met. Resolve operational issues promptly during events. Maintain high standards of event quality and customer satisfaction. Sales & Business Development Develop strategies to increase bookings and revenue Build relationships with corporate clients, event planners, community organizations, and vendors. Identify new business opportunities and market trends. Participate in contract negotiations and major client meetings. Financial Management Prepare and manage annual budgets and financial forecasts. Monitor revenues, expenses, and profitability. Approve expenditures and manage cost-control measures. Generate regular financial and operational reports for management. Staff Leadership Recruit, train, supervise, and evaluate employees. Develop staff schedules to ensure adequate event coverage. Foster a positive, customer-focused work environment. Conduct performance reviews and implement development plans. Customer Service Ensure exceptional guest and client experiences. Address customer complaints and service recovery issues. Maintain strong client relationships to encourage repeat business. Monitor customer feedback and implement improvements. Vendor & Stakeholder Management Establish and maintain relationships with suppliers and service providers Negotiate contracts and service agreements. Coordinate with security, catering, entertainment, and maintenance vendors. Compliance & Safety Ensure compliance with local health, safety, and licensing regulations. Develop and enforce emergency and risk management procedures. Conduct regular facility inspections and safety audits. Qualifications Bachelor's degree in Hospitality Management, Business Administration, Event Management, or related field (preferred). Minimum of 5 years of management experience in event venues, hospitality, hotels, conference centers, or related industries. Strong leadership and team management skills. Excellent communication, negotiation, and interpersonal abilities. Proven experience in budgeting and financial management. Strong organizational and problem-solving skills. Proficiency in Microsoft Office and event management software. Key Competencies Leadership and decision-making / Financial acumen Customer relationship management / Conflict resolution Strategic planning / Event operations expertise Sales and marketing orientation Time management and multitasking NB : Candidates should be professionally mature, capable of making sound decisions, handling staff supervision, managing customer relations, and ensuring the smooth operation of the playground, adventure park, event centre, swimming pool, and food service areas. Applicants with significant management experience in hospitality, recreation, events, entertainment, or facility management are strongly encouraged to apply. Location : Koforidua Salary : Attractive
Professional Driver
Responsibilities & Requirements: A minimum of 3-5 years of professional driving experience and a clean driving record Preferred educational requirement is a Senior High School diploma/certificate. A good knowledge of Ghana, outside Accra and places of interest/tourism sites Must have a Positive Social Media profile Must possess all relevant professional driving certificates/licenses (DVLA License C or above ) Experience in working in or supporting high-end hospitality organization is a valuable advantage Experience in driving in a convoy is a significant advantage A track record in customer service is preferred Demonstrable use of information Technology applications (smartphone, apps, Google docs/maps) Location: Accra
Group Loan Supervisors
Responsibilities Assess, process and manage loan applications. Lead and mentor a team of loan officers Conduct field visits to monitor loan repayments and ensure compliance with group lending policies. Maintain accurate records and prepare reports for management. Galvanize team members to achieve lending targets. Requirements Education: University degree in any discipline. Physical Strength: Must be physically fit and able to handle fieldwork responsibilities. Experience: Minimum of 2- 5 years’ experience as a group loan supervisor Skills & Qualities Strong interpersonal, communication and leadership skills. Ability to work independently and under pressure. Integrity, accountability, and attention to detail. Application Process: Interested candidates should submit their CV and cover letter by July 20, 2026. Location : Accra Salary : Attractive
Territory Sales Assistants - Commercial Bank
Key Responsibilities Agent Recruitment and onboarding – Proactively identify, prospect, vet and onboard potential agency banking partners (e.g. retail shops, mobile money vendors) within the assigned micro- territory aligning with the bank’s expansion strategy Agent Relationship Management and support: Serve as a primary point of contact for all agent inquiries, operational issues and technical challenges (escalate to IT) related to agency banking platforms Training and development: Deliver comprehensive initial training sessions to newly onboarded agents on product knowledge, transaction processes, system functionalities, fraud prevention, compliance protocols and customer service excellence Fields Activation and brand Promotion: Support and participate actively in local marketing and activation initiatives to promote agency banking services and increase public awareness Performance Monitoring and Growth: continuously monitor and analyze the daily, weekly and monthly performance of assigned agents against targets Report and conduct weekly and daily meetings with the Territory Head. To drive growth across all the Agency banking services i.e. account opening, deposits etc. Conduct market research from time to time and report on developing trends. Make regular contact with key agents to build stronger relationships. Implement key initiatives to grow business in the targeted areas. Analyzing the Agency banking market and broad understanding of the mobile business dynamics to enhance our growth in the industry. Sales strategy development and implementation to help in managing partnerships and collaborations. Any other duties assigned by Territory Sales Manager and Head of Agency Education & Qualification: Must have an HND or bachelor’s degree. Minimum 2 years’ experience in sales or marketing. Experience in Banking, Finance & Insurance is an advantage Proven track record in meeting or exceeding sales targets Good negotiation and relationship management skills Self-motivated and able to work with minimal supervision Salary : GHS3,500 Location : Tarkwa, Kumasi, Main Suame, Adum, Bolgatanga, Techiman
Loan Officer
Responsibilities: Assess loan applications and verify client information. Conduct field visits to monitor loan usage and repayment. Support clients in understanding loan terms and repayment schedules. Maintain accurate records and prepare reports for management. Collaborate with team members to achieve lending targets. Requirements: Education: HND or University degree in any discipline. Physical Strength: Must be physically fit and able to handle fieldwork responsibilities. Experience: An experience in a financial institution would be an added advantage. Age: Young, energetic candidates encouraged to apply. Skills & Qualities Strong interpersonal and communication skills. Ability to work independently and under pressure Integrity, accountability, and attention to detail. Willingness to learn and grow within the institution. Location : Accra Salary : Attractive
Sales Consultant
Job description: Established contact with target customers through telephone communication/ internet research/ cold visit/ existing clients introduction, registered customer information and communication content, analyzed customer value, and provided vehicle solutions for customers. Establish contact with existing customers by telephone, pay regular return visits, understand customer dynamics and needs, and help customers solve problems. Make appointment with customers and visit them with the sales manager. Develop customers in a teamwork way, find out customer demand points and help customers provide solutions. Do sales related work as required by the company. Recruitment requirements Male & Female, aged 25-36, living in Accra or near POKUASE. Have some experience in telemarketing, strong communication skills, affinity and good image. Have work experience in construction/ transport/ trucks and heavy equipment industry. College degree or above, positive and optimistic about work and life, strong initiative, good at teamwork. Driving license is required. Location : Accra Salary : Attractive
Electronic Security Systems Technician
Key Responsibilities CCTV Systems Install, configure, test, and commission CCTV surveillance systems. Perform routine maintenance and preventive servicing of CCTV equipment. Diagnose and resolve faults related to cameras, DVRs, NVRs, networking, and video management systems. Ensure optimal system performance and image quality. Fire Detection & Alarm Systems Install and commission conventional and addressable fire alarm systems. Conduct system testing, inspections, and preventive maintenance. Troubleshoot fire alarm control panels, detectors, sounders, and related devices. Ensure compliance with safety standards and regulations. Access Control Systems Install and maintain access control systems including biometric, card-based, and keypad entry systems. Configure user access rights and system settings. Troubleshoot hardware and software issues related to access control solutions. General Duties Conduct site surveys and prepare installation plans. Read and interpret technical drawings, wiring diagrams, and system schematics. Perform cable routing, termination, and testing. Prepare service reports and maintenance documentation. Provide technical support and user training where required. Respond promptly to maintenance and emergency service calls. Ensure compliance with health, safety, and company procedures. Qualifications & Requirements Diploma, HND, Technical Certificate, or equivalent qualification in Electronics, Electrical Engineering, Telecommunications, or related field. Minimum of 3–5 years of proven experience in electronic security systems. Strong knowledge of CCTV, Fire Detection & Alarm Systems, and Access Control Systems. Experience with networking fundamentals, IP-based security systems, and system integration. Ability to troubleshoot and repair electronic security equipment independently. Strong communication and customer service skills. Ability to work under minimal supervision and meet deadlines. Physically fit and willing to travel to project sites when required. Preferred Requirements Valid Ghanaian Driver's License with good driving skills. Experience driving company vehicles to project sites. Professional certifications in security systems installation will be an added advantage Knowledge of additional security systems such as intrusion alarms, electric fencing, or intercom systems is desirable. Key Competencies Technical troubleshooting / Attention to detail Problem-solving skills / Teamwork and collaboration Time management / Customer service orientation Ability to work under pressure Salary GHS 2,500 Net Salary (without driving responsibilities) GHS 3,500 Net Salary (with valid driver's license and proven driving skills) Location : Accra
Senior B2B & Corporate Sales Executive
Key Responsibilities Business Development & Sales Identify and pursue new business opportunities across corporate and institutional sectors Generate leads and convert prospects into long-term clients Promote Waley & Goma’s uniforms, industrial wear, mining apparel, corporate wear, and related products Prepare quotations, proposals, and presentations for prospective clients Achieve monthly and annual sales targets Client Relationship Management Maintain strong relationships with existing clients Conduct regular client visits and presentations Address customer concerns and coordinate with production teams to ensure timely delivery Ensure high levels of customer satisfaction and retention Market Intelligence Monitor competitor activities and market trends Provide feedback on customer preferences and market opportunities Recommend strategies for increasing market share Reporting Maintain accurate sales records and pipeline reports Submit weekly and monthly sales activity reports Track collections and support payment follow-up Qualifications & Experience Bachelor’s degree in Marketing, Business Administration, Sales, or related field preferred Minimum 5 years’ experience in B2B or corporate sales Experience in uniforms, industrial supplies, mining, PPE, manufacturing, or related industries is an advantage Proven ability to close large B2B or corporate contracts Strong understanding of B2B and corporate procurement process Excellent negotiation and communication skills Entrepreneurial mindset with ability to operate independently Ability to work independently and meet targets Strong networking and relationship-building ability Proficiency in Microsoft Office and sales reporting tools Valid driver’s license is an advantage Preferred Candidate Profile We are particularly interested in candidates who can close large deals with existing networks, decision makers and procurement leaders in some of these areas: Mining companies Banks and financial institutions Government agencies Private Schools and universities NGOs and development organizations Security companies Hospitality sector Medical sector Compensation & Benefits Competitive base salary Attractive commission structure Performance bonuses Transport/fuel support Mobile phone/data allowance Career growth opportunities Location : Accra.
In-House Sales Officer
Key Responsibilities Identify and pursue new sales opportunities through phone calls, emails, referrals, and walk-in inquiries. Generate and convert leads into paying customers. Promote and sell the company’s products and services to prospective and existing clients. Prepare and present product/service proposals, quotations, and contracts. Follow up on sales leads and customer inquiries promptly. Achieve assigned monthly, quarterly, and annual sales targets. Build and maintain strong relationships with customers. Address customer concerns and provide appropriate solutions. Maintain accurate records of sales activities and customer interactions. Prepare weekly and monthly sales reports for management review. Qualifications and Requirements Bachelor’s Degree or HND in Marketing, Business Administration, Sales, or a related field. Minimum of 1–3 years of sales or customer service experience. Proven track record of meeting or exceeding sales targets. Location : Accra Salary : Attractive
Operations Manager
Key Responsibilities Operational Leadership Oversee the daily operations of the business across procurement, warehouse, dispatch, stock control, and operational logistics. Create operational discipline and accountability across all operational departments — not through directives alone but through visible presence, clear standards, and consistent enforcement. Develop, implement, and enforce operational SOPs, controls, and reporting structures that allow the business to operate at a consistent standard with or without the CEO’s physical presence. Ensure operational alignment between procurement, warehouse, finance, and sales teams — eliminating the inter-departmental coordination gaps that currently cost the business time and money. Drive a culture of execution, urgency, communication, and accountability across every operational function. Procurement Management Oversee procurement planning and operational procurement execution in close coordination with the Procurement Manager. Ensure procurement aligns with sales velocity, current stock levels, warehouse capacity, and working capital requirements at all times. Improve supplier performance, fulfilment discipline, and delivery reliability — holding suppliers accountable to agreed commitments. Monitor procurement lead times, stock availability, and supplier accountability on a weekly basis. Drive the elimination of stockouts, duplicate ordering, and dead stock exposure — three of the most significant operational cost drivers in the current business. Support supplier negotiations and operational procurement strategy — using warehouse expansion and volume growth as leverage. Warehouse & Inventory Operations Oversee warehouse efficiency, stock movement, stock accuracy, and inventory discipline across day and night shifts. Ensure proper FIFO (First In First Out) and FEFO (First Expiry First Out) implementation — particularly for perishable, beverage, and near-expiry products. Improve warehouse productivity, loading speed, and unloading turnaround times — driving measurable improvement month on month. Reduce stock variances, damages, leakages, and operational inefficiencies — monitoring root causes and implementing permanent fixes. Ensure the warehouse operates in alignment with palletised and forklift-based workflows as the new 800 sqm facility comes online in July 2026. Oversee warehouse KPI tracking and operational reporting — all data live in Odoo, not on spreadsheets. Stock Control & Security Strengthen stock control systems and inventory accountability — every product, every movement, every location recorded and reconcilable. Oversee stock auditing processes and stock variance investigations in coordination with the Stock Auditor and Finance team. Ensure operational controls exist to minimise theft, losses, shrinkage, and stock manipulation— physical controls, system controls, and a culture of accountability. Improve visibility and traceability of all inventory movement — from supplier delivery through to customer dispatch. Work closely with the Stock Auditor and the CFO to maintain inventory integrity and ensure audit findings are resolved within the Operations function. Waybill & Dispatch Accuracy Ensure dispatch and waybilling accuracy across all outbound deliveries — zero tolerance for mismatches between what was ordered, what was picked, and what left the warehouse. Reduce invoice discrepancies, delivery mismatches, and stock reconciliation issues to zero within the first 90 days. Improve dispatch coordination between warehouse, logistics, and sales operations — the chain from order to delivery must be seamless and documented. Implement and enforce controls around outbound stock movement and customer fulfilment— every release requires a waybill, a signature, and a record in Odoo. Cost Management & Operational Efficiency Drive operational efficiencies capable of improving operational margins and Cost of Goods performance from approximately 9% toward an 18% target. Reduce operational wastage, damages, stock losses, and unnecessary operational expenses — with a monthly report showing what was reduced and how. Improve inventory turnover and working capital efficiency — products must move faster and dead stock must reduce month on month. Monitor operational costs relating to warehousing, procurement, handling, and distribution— producing a monthly cost analysis for the CFO. Lead operational budgeting input and cost optimisation initiatives — the Operations Manager is a commercial role, not just an operational one. Systems Implementation & Digital Transformation Lead the adoption of ERP within the warehouse, procurement, and logistics functions — the Operations Manager is the champion of this transition, not a passive user. Transition the team from manual processes toward digitised operational systems — no exceptions. Paper-only records are not acceptable after the first 60 days. Ensure operational adoption of warehouse systems, stock management tools, and reporting processes across all shifts and all team members. Work with the systems team to improve operational visibility and reporting — if a number is not in Odoo, it does not exist. Drive barcode, inventory tracking, and operational automation initiatives within the new warehouse facility. Warehouse Transition Management Lead the operational transition into the new 800 sqm warehouse facility — the target is full operational readiness by 31 July 2026. Ensure operational readiness for warehouse launch — team trained, SOPs live, Odoo active, shifts structured, vehicles allocated. Coordinate warehouse layout execution, operational flow planning, and process integration— working with the Warehouse Manager and construction team. Ensure minimal operational disruption during transition — the business cannot afford a single day of significantly reduced throughput. Align warehouse operations with future growth and scalability requirements — the facility must be designed to scale to Kumasi and Tamale, not just to serve Accra. Team Management & Performance Lead, supervise, and coordinate all operational teams — Warehouse Manager, shift supervisors, Team Leaders, Pickers, Loaders, Waybillers, and Logistics staff. Create performance accountability structures and KPI tracking for every person in the Operations function — no one operates without a measurable standard. Improve communication and coordination across departments — weekly cross-functional operations meeting, daily briefing reports, and a culture of proactive escalation. Support recruitment, training, onboarding, and operational staff development in close partnership with the HR Manager. Build a high-performance operations culture where people take pride in the standard of their work — not just because they are told to, but because the Operations Manager models it. Reporting & Analytics Produce a daily operational summary and submit to the CEO by 08:30 every working day — one page, three numbers: orders fulfilled, vehicles dispatched, open issues. Present a weekly operations report at the senior team meeting chaired by the CFO. Monitor stock performance, procurement trends, warehouse productivity, and operational bottlenecks — using Odoo data to drive decisions. Use data and reporting to support operational decision-making — the Operations Manager is expected to arrive at every meeting with numbers, not impressions. Escalate operational risks, bottlenecks, and inefficiencies proactively — not reactively. The CEO should never learn about a problem from someone other than the Operations Manager. Required Experience & Qualifications Essential Minimum three (3) to five (5) years of operational management experience in FMCG, distribution, warehouse, logistics, or supply chain. Strong experience managing warehouse and procurement operations — not just overseeing them but driving measurable improvement. Demonstrated experience managing operational teams of 15 or more people across multiple functions or shifts. Strong understanding of inventory management, stock control, FIFO/FEFO, and operational cost drivers. Strong commercial and analytical thinking — this person reads data and acts on it. Experience leading operational teams in fast-paced, high-volume FMCG environments. Ability to manage operational pressure and multi-department coordination without losing composure or control. Strong leadership and communication skills — able to manage upward to the CEO and downward to the loading floor with equal effectiveness. Ghanaian market experience — understanding of trade channels, supplier dynamics, and operational realities in the Ghanaian commercial context. Advantageous Experience implementing or using an ERP system — particularly Odoo, SAP, or any inventory management platform. Experience managing a day and night shift operation or a 24-hour distribution environment. Knowledge of procurement supplier negotiation, credit terms management, and procurement cost structures. Exposure to multi-site or national operational expansion. Familiarity with the Costco-style warehouse-retail model or large-format FMCG distribution. Education A degree or HND in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field is preferred. Equivalent professional qualifications and demonstrated operational track record will be considered in lieu of a formal degree. Location: Accra, Ghana Salary : Attractive
Electrical and CCTV Technician
Key Responsibilities Electrical Duties Install, maintain, inspect, and repair electrical wiring, fixtures, equipment, and control systems. Conduct routine preventive maintenance on electrical systems and equipment. Diagnose electrical faults and perform corrective actions promptly. Install and maintain power distribution systems, lighting systems, and electrical panels. Test electrical systems using appropriate testing equipment and instruments. Ensure compliance with electrical codes, safety regulations, and company standards. Respond to electrical emergencies and breakdowns. CCTV and Security Systems Duties Install, configure, and maintain CCTV cameras, DVRs, NVRs, access control systems, and related security equipment. Perform system testing, troubleshooting, and repairs on surveillance systems. Configure network settings for IP cameras and remote monitoring systems. Conduct routine inspections and preventive maintenance of security systems. Monitor system performance and recommend upgrades when necessary. Maintain accurate records of installations, repairs, and maintenance activities. Train users on the proper operation of CCTV and security systems when required. Qualifications and Requirements Diploma, HND, Technical Certificate, or equivalent qualification in Electrical Engineering, Electronics, Telecommunications, or a related field. Minimum of 1–3 years of relevant experience in electrical and CCTV installations and maintenance. NOTE: ANY GRADUATE INTERESTED CAN APPLY AND WILL BE TRAINED Location: Accra Salary: Attractive
Account Manager / Client Success Manager
Functional Scope and Revenue Linkage Core Functional Scope The Account Manager manages relationships after acquisition. Once a customer, client, institution, or partner has entered the system, this role ensures the relationship is properly nurtured, tracked, serviced, and expanded. The role covers: Client onboarding Relationship management Retention monitoring Renewal tracking Upsell and cross-sell identification Feedback collection Client issue escalation Account performance reporting The Account Manager ensures that no client relationship is abandoned, underutilised, or lost due to poor follow-up. Revenue Linkage This role contributes to revenue by converting one-time customers into repeat customers and existing accounts into larger accounts. The Account Manager is directly linked to: Repeat purchases Renewals Upsells Cross-sells Referral opportunities Long-term account value The role protects revenue by reducing churn and expands revenue by increasing the value of each client relationship over time. Key Responsibilities Client Onboarding and Relationship Transition The Account Manager is responsible for ensuring that every new client is properly transitioned from sales into delivery and relationship management. This includes confirming: What was sold What was promised What the client expect What internal teams must deliver What timeline applies What future opportunities may exist The Account Manager must prevent the common failure where sales closes a deal but delivery, communication, or relationship management becomes unclear. Client Retention and Satisfaction Management The Account Manager must maintain structured communication with existing clients to ensure that they remain satisfied, engaged, and commercially active. This includes: Scheduling regular client check-ins Monitoring satisfaction levels Identifying concerns before they become complaints Escalating delivery issues early Ensuring clients receive the value they paid for Retention is not measured by friendliness. It is measured by whether clients continue to buy, renew, refer, or expand their engagement Upsell and Cross-Sell Development The Account Manager must actively identify additional revenue opportunities within existing accounts. This includes identifying whether a client can purchase: Additional services Higher-value packages Related products Training or advisory services Logistics, finance, marketing, or operational support Group, corporate, or institutional oNerings The Account Manager must understand the wider service ecosystem well enough to recognise where a client’s needs match available solutions. Renewal and Repeat Business Management The Account Manager is responsible for tracking all clients with renewal, repeat purchase, or re-engagement potential. This includes: Maintaining a renewal calendar Contacting clients before expiry or inactivity Structuring renewal proposals Coordinating with sales where necessary Ensuring repeat revenue opportunities are not missed A key expectation of this role is that clients do not disappear after a first transaction. Client Issue Resolution and Internal Coordination The Account Manager acts as the client-facing owner of post-sale relationship quality. Where problems arise, the Account Manager must coordinate with internal teams to ensure timely resolution. This includes: Clarifying client complaints or concerns Assigning internal follow-up Monitoring resolution timelines Communicating progress to the client Protecting the commercial relationship during service challenges The Account Manager does not replace operations or delivery teams, but ensures that client confidence is maintained. Account Planning and Growth Strategy For high-value accounts, the Account Manager must develop account growth plans. Each account plan should identify: Current revenue from the client Potential future revenue Decision-makers and influencers Relationship risks Expansion opportunities Next commercial action The purpose is to treat important accounts as assets that must be grown deliberately. Feedback, Market Intelligence, and Product Improvement The Account Manager must collect structured feedback from clients and share insights with relevant internal teams. This includes feedback on: Pricing Service quality Product fit Client needs Competitor activity Missed opportunities Client feedback must be used to improve oNers, sales messaging, delivery quality, and future campaigns. CRM Discipline and Reporting The Account Manager must maintain accurate client records in the CRM or approved tracking system. This includes: Client status Communication history Renewal dates Upsell opportunities Complaints or unresolved issues Revenue history Next actions No important client relationship should exist only in someone’s memory or private Performance Framework Weekly Performance Expectations Each week, the Account Manager must demonstrate measurable account activity and revenue movement. Expected weekly outputs include: Completed client check-ins with active accounts Identification of upsell or cross-sell opportunities Follow-up on pending renewals or repeat purchase opportunities Resolution tracking for client issues Updated CRM records for all managed accounts Submission of account performance summary The weekly review must show: Which accounts are active Which accounts are at risk Which accounts have expansion potential Which accounts are expected to generate revenue soon What action has been taken to move each account forward Monthly Performance Expectations Each month, the Account Manager must produce measurable retention and revenue outcomes. Monthly expectations include: Repeat revenue generated from existing accounts Upsell or cross-sell revenue generated Renewal revenue secured Reduction in dormant or inactive accounts Improvement in client satisfaction indicators Identification of accounts requiring leadership intervention The Account Manager must be able to answer clearly: How much revenue did existing relationships produce this month, and what is the plan to grow them next month?” Quarterly Performance Expectations Each quarter, the Account Manager must demonstrate that existing accounts are becoming more valuable. Quarterly expectations include: Increased account value across priority clients Reduced churn or client inactivity Stronger renewal pipeline Increased cross-sell penetration Development of structured account growth plans for key accounts Referral or introduction opportunities generated through satisfied clients The role should contribute to building a client base that becomes more profitable over time. Key Performance Indicators (KPIs) The Account Manager will be measured using the following KPIs: Client retention rate Repeat revenue generated Upsell revenue generated Cross-sell revenue generated Renewal conversion rate Client satisfaction score or feedback rating Number of dormant accounts reactivated Average revenue per account Number of referrals or introductions generated Time taken to resolve client issues Accuracy and completeness of CRM records 90-DAY Execution Plan Phase 1: Days 1–30 — Account Mapping and Relationship Audit During the first 30 days, the Account Manager must understand the current client base and identify revenue opportunities. Key actions include: Review all existing client and customer records Segment accounts by value, potential, risk, and activity level Identify dormant or under-managed accounts Create a priority account list Establish communication with key accounts Set up a renewal and follow-up tracker Expected outcome: A clear account map showing which clients are active, at risk, dormant, and ready for expansion. Phase 2: Days 31–60 — Retention Stabilisation and Revenue Recovery During this phase, the Account Manager must begin turning relationship management into measurable outcomes. Key actions include: Re-engage dormant or inactive accounts Resolve outstanding client issues Identify upsell and cross-sell opportunities Begin structured renewal conversations Coordinate with internal teams on delivery concerns Start producing weekly account performance reports Expected outcome: Improved client engagement, visible renewal pipeline, and first measurable repeat or expansion revenue. Phase 3: Days 61–90 — Account Growth and Revenue Expansion During this phase, the Account Manager must demonstrate repeatable account growth. Key actions include: Develop account growth plans for priority accounts Close renewal, upsell, or cross-sell opportunities Establish a regular client review rhythm Generate referrals or introductions from satisfied clients Provide structured feedback to sales, marketing, and operations teams Expected outcome: A functioning account management system that protects revenue, expands client value, and reduces revenue leakage after the first sale. Reporting Line & Internal Interfaces Reports To Commercial Lead Works Closely With Sales Manager Sales Executives Partnerships Manager Programme Manager Operations Coordinator CRM & Growth Operations Manager Finance Manager, where payment tracking is required Authority Level The Account Manager has authority to: Manage assigned client relationships Conduct routine client review meetings Identify and propose upsell or renewal opportunities Escalate delivery issues aNecting client satisfaction Recommend account growth actions The role does not independently approve discounts, major contract changes, or legally binding commercial terms unless authorised under approved internal policy. Success Definition After 3 Months: Success means the Account Manager has created visibility over the existing client base, identified priority accounts, re-engaged dormant clients, and generated early repeat or upsell opportunities. After 6 Months: Success means the organisation has a structured account management system with measurable repeat revenue, improved retention, active renewal tracking, and clear account growth plans for major clients. After 12 Months: Success means existing accounts have become a dependable revenue centre, with strong retention, increasing account value, repeat business, referrals, and reduced dependence on only new customer acquisition. Failure Conditions This role will be considered unsuccessful if: Existing clients are lost due to poor follow-up Clients become inactive without clear recovery eNorts Renewal opportunities are missed Upsell and cross-sell opportunities are not identified Client complaints are not escalated or resolved in time CRM records are incomplete or unreliable Existing accounts do not generate measurable repeat or expansion revenue The role becomes reactive customer service instead of proactive revenue expansion Required Qualifications & Experience The ideal candidate should have: 3–6 years of experience in account management, client success, relationship management, sales, or business development Demonstrated experience managing client relationships with revenue responsibility Experience working with CRM systems or structured client tracking tools Proven ability to retain clients and grow account value Experience in multi-service, B2B, training, advisory, financial services, logistics, consumer products, or institutional account environments is an advantage Required Skills & Competencies The candidate must demonstrate: Strong relationship management skills Commercial awareness and revenue orientation Ability to identify upsell and cross-sell opportunities Excellent communication and follow-up discipline Problem-solving and issue resolution ability CRM and reporting discipline Ability to coordinate across internal teams Confidence in managing client expectations Ability to convert relationship goodwill into measurable revenue Working Style Requirements The Account Manager must be: Highly structured and organised Proactive rather than reactive Comfortable with revenue targets Disciplined in follow-up and documentation Able to balance client satisfaction with commercial outcomes Persistent in recovering dormant opportunities Clear and professional in communication Focused on measurable outcomes rather than casual relationship maintenance Remuneration & Performance Incentives The role should include: Base salary Performance incentives tied to repeat revenue, renewals, upsells, and crosssells Additional: Incentives should reward measurable revenue expansion from existing relationships, not general client interaction. Application & Evaluation Criteria Candidates should be assessed based on: Evidence of managing and growing client accounts Ability to describe how they retained or expanded past client relationships Understanding of renewal, upsell, and cross-sell processes Experience working with performance metrics Ability to produce structured account plans Communication quality and follow-up discipline Commercial judgement Location : Accra Salary : Attractive
CRM & Growth Operations Manager
Functional Scope and Revenue Linkage Core Functional Scope The CRM & Growth Operations Manager is responsible for: Designing and maintaining CRM systems Tracking leads, opportunities, deals, and revenue Building dashboards and reporting tools Managing data integrity and accuracy Supporting sales, marketing, and operations with performance insights Identifying trends, gaps, and opportunities in the revenue system The role ensures that all business activity is captured in structured systems, not scattered across informal channels. Revenue Linkage This role contributes to revenue by: Ensuring all leads and opportunities are tracked and followed up Providing visibility into pipeline and conversion performance Identifying where revenue is lost or delayed Supporting optimisation of sales and campaign performance Enabling informed decision-making based on real data The CRM & Growth Operations Manager is directly accountable for: Accuracy of pipeline and revenue data Visibility of performance across all stages Identification of ine iciencies a ecting revenue Key Responsibilities CRM System Design and Management The CRM & Growth Operations Manager must design, implement, and maintain a structured CRM system that captures: Leads Contacts Opportunities Deals Revenue Client interactions Follow-up activities This includes: Defining pipeline stages Setting up workflows Ensuring proper data fields are captured Maintaining system functionality The system must reflect real business activity and be usable by all relevant teams. Pipeline and Revenue Tracking The role must ensure that all commercial activity is tracked from initial lead to final revenue. This includes: Monitoring pipeline value Tracking deal progression Recording closed deals and revenue Ensuring that no opportunity is lost due to lack of tracking The CRM must provide a clear answer to: What is in the pipeline, where it is, and what it is worth. Data Integrity and Accuracy The CRM & Growth Operations Manager must ensure that all data entered into the system is: Accurate Complete Up to date This includes: Reviewing data quality regularly Correcting inconsistencies Enforcing data entry standards Preventing duplication or missing records Poor data must be treated as a performance issue, not a minor inconvenience. Performance Dashboard Development The role must develop dashboards that provide clear visibility into: Lead generation Pipeline status Conversion rates Revenue performance Campaign performance Operational metrics Dashboards must be: Simple to understand Regularly updated Actionable Reporting and Performance Analysis The CRM & Growth Operations Manager must produce structured reports including: Weekly pipeline reports Monthly revenue reports Conversion performance reports Campaign performance summaries Operational performance insights Reports must: Highlight trends Identify issues Provide clear recommendations Lead and Pipeline Management Support The role must ensure that: Leads are properly assigned Follow-ups are scheduled and tracked Pipeline stages are updated Stalled deals are identified This includes working closely with: Sales teams Partnerships teams Account management The objective is to prevent leads from being ignored or lost. Campaign and Channel Performance Tracking The CRM & Growth Operations Manager must track: Source of leads Campaign performance Channel e ectiveness Conversion by channel This ensures that: Resources are allocated to what works. Operational Data Integration The role must integrate data from: Sales Marketing Programme delivery Field operations Supply chain The objective is to create a single source of truth across the organisation. Bottleneck Identification and Optimisation The CRM & Growth Operations Manager must analyse data to identify: Where leads drop o Where deals stall Where conversion is weak Where delays occur The role must provide: Clear insights Practical recommendations System Training and Compliance The role must ensure that all relevant sta : Understand how to use the CRM Enter data correctly Follow required processes This includes: Training Ongoing support Monitoring compliance Performance Framework Weekly Performance Expectations (Execution Layer) Each week, the CRM & Growth Operations Manager must deliver: Updated pipeline report Lead tracking updates Data quality review Identification of stalled deals Dashboard updates Weekly outputs must clearly show: What is happening in the business What is at risk What requires action Monthly Performance Expectations (Revenue Layer) Each month, the role must provide: Revenue performance reports Conversion analysis Campaign performance insights Data-driven recommendations Quarterly Performance Expectations (Scaling Layer) Each quarter, the role must demonstrate: Improved data quality Stronger system adoption Better visibility across operations Improved decision-making based on data Key Performance Indicators (KPIs) CRM data accuracy rate Pipeline visibility and completeness Lead tracking completeness Conversion tracking accuracy Reporting timeliness Dashboard usage and relevance Number of identified and resolved bottlenecks Reduction in lost or untracked leads System adoption rate across teams 90-DAY Execution Plan Phase 1: Days 1–30 — System Setup & Visibility Review existing data and systems Establish CRM structure Define pipeline stages Begin tracking leads and opportunities Outcome: Basic CRM system with initial visibility Phase 2: Days 31–60 — Tracking & Reporting Improve data quality Launch dashboards Begin structured reporting Outcome: Reliable tracking and reporting system Phase 3: Days 61–90 — Optimisation & Insights Identify bottlenecks Provide recommendations Improve system usage Outcome: Actionable insights driving performance Reporting Line & Internal Interfaces Reports To: Commercial Lead Works Closely With: Sales Manager Sales Executives Partnerships Manager Account Manager Digital Marketing Manager Programme Manager Field Operations Manager Supply Chain Manager Operations Coordinator Authority Level The role has authority to: Define CRM processes Enforce data entry standards Request updates from teams Recommend system improvements Success Definition After 3 Months: CRM system established Basic pipeline visibility achieved After 6 Months: Reliable reporting system Improved data quality After 12 Months: Full visibility across operations Data-driven decision-making culture Failure Conditions This role will be considered unsuccessful if: Data is inaccurate or incomplete Pipeline visibility is poor Reports are delayed or unclear Leads are not tracked Teams do not use the system Decisions are made without data Required Qualifications & Experience 3–6 years of experience in CRM, operations, or data roles Experience working with CRM systems Experience in reporting and analytics Required Skills & Competencies Strong analytical thinking Attention to detail System design understanding Data management skills Communication and coordination Working Style Requirements Structured and detail-oriented Data-driven Proactive in identifying issues Focused on accuracy and clarity Comfortable enforcing standards Remuneration & Performance Incentives Base salary Performance incentives tied to system e ectiveness and data accuracy Application & Evaluation Criteria Candidates will be evaluated based on: Experience with CRM systems Ability to track and analyse data Understanding of business performance metrics Ability to build reporting systems Location : Accra Salary : Attractive
Digital Marketing Manager
Functional Scope and Revenue Linkage Core Functional Scope The Digital Marketing Manager is responsible for: Executing digital campaigns across platforms Managing paid advertising campaigns Publishing and managing digital content Supporting funnel execution (landing pages, forms, messaging systems) Monitoring performance metrics and making operational adjustments The role ensures that all digital channels are: Active Functional Optimised for conversion Revenue Linkage This role contributes to revenue by: Generating qualified leads through digital channels Supporting campaign execution that drives pipeline creation Ensuring consistent flow of opportunities into the sales system The Digital Marketing Manager is directly accountable for: Volume and quality of leads generated Performance of digital channels Efficiency of campaign execution Key Responsibilities Campaign Execution & Deployment The Digital Marketing Manager is responsible for implementing campaigns designed by the Revenue Campaign & Media Strategist. This includes: Setting up campaigns across digital platforms Uploading and scheduling content Configuring targeting, budgets, and timelines Ensuring campaigns go live on schedule The role must ensure that no campaign remains theoretical—everything must be executed. Paid Advertising Management The role must manage all digital advertising activities, including: Campaign setup Audience targeting Budget allocation (as approved) Monitoring ad performance Making tactical adjustments The Digital Marketing Manager must ensure that ads are: Running consistently Properly targeted Continuously optimised Lead Generation & Funnel Execution The role must ensure that digital channels consistently produce leads by: Managing landing pages and lead capture systems Ensuring forms, links, and communication channels function correctly Supporting integration with CRM and follow-up systems The focus is on ensuring that: Digital activity results in measurable pipeline input. Content Publishing & Platform Management The Digital Marketing Manager must: Publish content across platforms according to schedule Maintain consistency in messaging and presentation Ensure platforms remain active and up to date This includes managing: Social media accounts Content calendar Digital communication channels Performance Monitoring & Optimisation The role must continuously monitor campaign performance and make adjustments based on data. This includes tracking: Lead volume Cost per lead Engagement (where relevant) Click-through rates Conversion rates at initial stages The Digital Marketing Manager must: Identify underperforming campaigns Make tactical adjustments Escalate strategic issues where necessary Coordination with Creative & Strategy The role must work closely with: Creative Lead (for assets) Revenue Campaign & Media Strategist (for direction) The Digital Marketing Manager must ensure that: Required creatives are delivered on time Campaign instructions are implemented correctly Feedback loops are maintained Platform & Tool Management The role must ensure that all digital tools and systems are functioning properly. This includes: Ad platforms Social media platforms Basic analytics tools Lead capture systems Reporting & System Compliance The Digital Marketing Manager must maintain accurate records of: Campaign activity Performance metrics Budget usage All reporting must be clear, structured, and aligned with the overall performance tracking system. Performance Framework Weekly Performance Expectations (Execution Layer) Each week, the Digital Marketing Manager must demonstrate: Active campaigns running across defined platforms Consistent lead generation output Regular content publishing Monitoring and adjustment of campaign performance Weekly outputs must include: Number of active campaigns Leads generated Campaign performance summary Actions taken to improve performance Monthly Performance Expectations (Revenue Layer) Each month, the role must deliver: Consistent lead flow into the pipeline Improvement in cost e iciency (CPL) Stable performance across key channels Support for revenue-generating campaigns Quarterly Performance Expectations (Scaling Layer) Each quarter, the role must demonstrate: Increased e iciency in digital execution Improved performance across campaigns Contribution to scalable campaign systems Ability to support expansion into additional channels Key Performance Indicators (KPIs) Number of leads generated Cost per lead (CPL) Campaign execution consistency Platform activity levels Click-through rates (CTR) Conversion rates (initial stages) Campaign uptime and reliability 90-DAY Execution Plan Phase 1: Days 1–30 — Setup & Initial Execution Review existing digital channels and campaigns Set up required platforms and tools Launch initial campaigns Begin content publishing Outcome: Active digital presence with initial lead generation Phase 2: Days 31–60 — Stabilisation & Performance Improvement Monitor campaign performance Adjust targeting and execution Improve lead capture systems Outcome: Consistent campaign activity and improved performance Phase 3: Days 61–90 — E iciency & Reliability Ensure campaigns run consistently without interruption Improve cost e iciency Strengthen lead generation output Outcome: Reliable and predictable digital execution system Reporting Line & Internal Interfaces Reports To: Revenue Campaign & Media Strategist Works Closely With: Creative Lead Sales Manager Sales Executives CRM & Growth Operations Manager Authority Level The Digital Marketing Manager has authority to: Execute campaigns across digital platforms Make tactical adjustments to campaigns Manage content publishing schedules The role does not independently define campaign strategy or major budget allocations. Success Definition After 3 Months: Active campaigns running Initial lead flow established After 6 Months: Consistent lead generation Improved campaign e iciency After 12 Months: Reliable digital execution system Strong support for revenue generation Failure Conditions This role will be considered unsuccessful if: Campaigns are not executed consistently Lead generation is weak or inconsistent Platforms are inactive or poorly managed Campaign performance is not monitored or improved Execution delays a ect revenue generation Systems are unreliable or poorly maintained Required Qualifications & Experience 3–5 years of experience in digital marketing or campaign execution Experience managing paid advertising campaigns Familiarity with digital platforms and tools Experience with lead generation campaigns Required Skills & Competencies Strong execution and operational discipline Basic analytical and reporting skills Familiarity with advertising platforms Attention to detail Ability to manage multiple campaigns Technical comfort with digital tools Working Style Requirements Execution-focused and detail-oriented Comfortable working with structured processes Able to follow defined strategies precisely Responsive and adaptable Focused on output and consistency Remuneration & Performance Incentives Base salary Performance incentives tied to lead generation and campaign e iciency Application & Evaluation Criteria Candidates will be evaluated based on: Experience executing digital campaigns Familiarity with advertising platforms Ability to manage multiple tasks Understanding of lead generation processes Demonstrated discipline in execution Location : Accra Salary : Attractive
Field Operations Manager
Functional Scope and Revenue Linkage Core Functional Scope The Field Operations Manager is responsible for coordinating field execution across activities such as: Community mobilisation Customer, farmer, participant, or beneficiary onboarding Field data collection and verification Field agent supervision Field training and sensitisation activities Monitoring of disbursement, usage, repayment, fulfilment, or delivery activities Coordination of field logistics Ground-level issue escalation and resolution Reporting of field progress and risks The role ensures that all field operations are executed according to approved plans, timelines, targets, and compliance requirements. Revenue Linkage This role contributes to revenue by ensuring that field activities generate measurable commercial value. Depending on the specific programme or initiative, this may include: Onboarding customers who generate revenue Supporting loan deployment and repayment Increasing insurance, training, product, or service uptake Supporting commodity aggregation and supply reliability Ensuring that field execution enables sales, collections, delivery, or repeat business Reducing operational losses caused by poor verification, weak follow-up, or failed execution The Field Operations Manager is directly accountable for ensuring that field activity contributes to revenue generation, revenue protection, or revenue realisation. Key Responsibilities Field Planning and Execution The Field Operations Manager is responsible for translating approved business objectives into practical field execution plans. This includes defining: Target communities, groups, or locations Weekly field targets Field team assignments Required logistics and resources Expected outputs Timelines and reporting requirements The role must ensure that field teams are not operating randomly, but according to clearly defined weekly and monthly targets. Community and Stakeholder Mobilisation The Field Operations Manager must coordinate engagement with relevant field stakeholders, which may include: Community leaders Cooperatives Farmer groups Women’s groups Youth groups Local institutions Associations Vendors Aggregators Local agents The objective is not engagement for visibility. The objective is to convert field relationships into measurable outcomes such as onboarding, adoption, sales, repayment, aggregation, participation, or delivery. Participant, Customer, or Beneficiary Onboarding The Field Operations Manager must oversee structured onboarding of individuals, groups, or organisations into approved programmes, products, or services. This includes ensuring that: Eligibility criteria are applied correctly Required documentation is collected Data is accurate and verified Participants understand the terms, expectations, and benefits Onboarding numbers meet weekly and monthly targets Poor-quality onboarding creates future operational and financial risk. The Field Operations Manager must therefore prioritise both quantity and quality. Field Team Supervision Where field officers, agents, enumerators, mobilisers, or temporary teams are deployed, the Field Operations Manager is responsible for supervising their performance. This includes: Assigning daily and weekly targets Reviewing field reports Verifying work completed Conducting spot checks Addressing underperformance Ensuring field discipline and professionalism No field team should operate without clear accountability. Field Data Collection and Verification The Field Operations Manager must ensure accurate and timely collection of field data. This may include: Participant records Customer profiles Group membership data Farm, business, or household information Commodity volumes Repayment information Attendance data Location data Feedback and complaints The role must ensure that data collected in the field is reliable enough to support business decisions, revenue tracking, risk assessment, and reporting. Support for Financial Inclusion and Repayment Performance Where the work involves financial inclusion, credit, insurance, or related products, the Field Operations Manager must support field-level execution that protects portfolio quality and revenue. This includes: Supporting borrower or participant education Monitoring utilisation of products or services Tracking repayment behaviour Identifying early warning signs of default Escalating repayment risks Supporting recovery coordination where required Ensuring that customers understand obligations clearly The role does not replace credit, finance, or compliance functions, but it is essential to ensuring that field reality supports financial performance. Commodity and Supply-Linked Field Execution Where field operations involve commodity mobilisation or supply chain support, the Field Operations Manager must ensure that field activities contribute to reliable supply and commercial outcomes. This includes: Identifying producer groups or suppliers Supporting aggregation planning Tracking expected volumes Monitoring quality expectations Coordinating with supply chain teams Reporting risks a ecting supply volumes or delivery timelines The role must ensure that field-level promises are realistic and commercially useful. Field Logistics and Resource Coordination The Field Operations Manager must coordinate the practical resources required for field execution. This includes: Movement plans Team deployment Materials and tools Communication requirements Attendance or mobilisation resources Field documentation Basic operational support The role must prevent poor planning from disrupting execution. Issue Escalation and Problem Resolution Field activity often produces unexpected problems. The Field Operations Manager must identify, document, and resolve issues quickly. This includes issues related to: Community resistance Poor attendance Inaccurate data Miscommunication Field sta underperformance Logistics delays Repayment challenges Customer complaints Delivery failures The role must not hide problems. Problems must be surfaced early and resolved with speed. Field Reporting and Performance Visibility The Field Operations Manager must submit clear field reports showing what has been done, what has been achieved, what remains outstanding, and what risks exist. Reports must include: Weekly targets vs actuals Onboarding numbers Field engagement outcomes Revenue-linked results Risks and blockers Required management decisions Next-week priorities The role must provide facts, not vague updates. Performance Framework Weekly Performance Expectations Each week, the Field Operations Manager must provide measurable evidence of field execution. Expected weekly outputs may include: Number of field visits completed Number of participants, customers, farmers, vendors, or groups onboarded Number of field meetings conducted Number of verified records collected Number of active field issues resolved Commodity volumes identified or confirmed, where applicable Repayment or follow-up actions completed, where applicable Revenue-linked opportunities generated or protected Weekly reports must clearly answer : What field activity took place, what measurable output did it produce, and how does it contribute to revenue or operational performance? Monthly Performance Expectations Each month, the Field Operations Manager must demonstrate that field activity is producing measurable business outcomes. Monthly expectations may include: Achievement of onboarding or mobilisation targets Improvement in field data accuracy Progress against repayment, adoption, aggregation, or participation targets Reduction in field execution bottlenecks Improved coordination between field activity and commercial/operations teams Clear contribution to revenue-generating or revenue-protecting initiatives The monthly review must show whether field execution is moving the business forward. Quarterly Performance Expectations Each quarter, the Field Operations Manager must demonstrate that field operations are becoming more scalable, reliable, and commercially useful. Quarterly expectations may include: Expansion into new communities, groups, or operating locations Increased quality and volume of onboarded participants or customers Improved field team productivity Reduction in operational losses or execution failures Stronger repayment, participation, supply, or delivery performance Establishment of repeatable field execution processes Key Performance Indicators (KPIs) The Field Operations Manager will be assessed using KPIs relevant to the active initiatives under management, including: Number of participants, customers, farmers, vendors, or groups onboarded Quality and completeness of onboarding data Field target achievement rate Number of verified field records collected Field team productivity Repayment follow-up completion rate, where applicable Portfolio-at-risk early warning reports, where applicable Commodity volume identified, aggregated, or supported, where applicable Field issue resolution time Attendance or participation rates for field activities Revenue generated, enabled, or protected through field operations Accuracy and timeliness of field reports Cost per field outcome, where measurable 90-DAY Execution Plan Phase 1: Days 1–30 — Field Mapping and Operational Setup During the first 30 days, the Field Operations Manager must establish visibility over the field environment and create a structured execution base. Key actions include: Review all current field activities and operating locations Identify priority communities, groups, customers, or supply points Map existing field stakeholders and relationships Review current onboarding, data collection, and reporting tools Identify immediate field execution gaps Establish weekly field targets and reporting formats Begin field visits and verification of existing records Expected outcome: A clear field operations map, priority execution plan, and weekly reporting structure. Phase 2: Days 31–60 — Execution Stabilisation and Target Delivery During this phase, the Field Operations Manager must convert field planning into measurable execution. Key actions include: Implement weekly field deployment plans Supervise onboarding, mobilisation, verification, or follow-up activities Address weak field processes Improve quality of field data Begin measuring output against targets Resolve operational blockers a ecting performance Coordinate with commercial, programme, supply chain, and CRM teams Expected outcome: Measurable improvement in field execution, reliable reporting, and visible progress against targets. Phase 3: Days 61–90 — Performance Improvement and Scaling During this phase, the Field Operations Manager must improve productivity and prepare field operations for scale. Key actions include: Identify high-performing locations, groups, or field channels Standardise e ective field processes Improve field team productivity Strengthen follow-up systems Reduce recurring execution failures Recommend expansion opportunities based on field evidence Produce a 90-day field performance report with next-stage recommendations Expected outcome: A functioning field execution system capable of supporting revenue generation, delivery, repayment, supply, or programme performance at scale. Reporting Line & Internal Interfaces Reports To: Operations Coordinator or a designated top Management Personnel, depending on the approved structure. For field activities directly tied to commercial targets, the role may also provide performance updates to the Commercial Lead. Works Closely With Programme Manager Supply Chain Manager Operations Coordinator CRM & Growth Operations Manager Sales Manager Account Manager Finance Manager, where repayment or financial tracking is involved Legal & Compliance Manager, where regulatory or documentation issues arise Authority Level The Field Operations Manager has authority to: Plan and coordinate field deployments Supervise field agents or temporary field sta Set daily and weekly field execution priorities Verify field outputs Escalate operational risks Recommend process improvements The role does not independently approve credit, financial commitments, contracts, legal terms, pricing changes, or major resource expenditure unless authorised under approved internal policy. Success Definition After 3 Months Success means that field operations are no longer informal or invisible. There is a clear map of operating areas, active field targets, verified data, structured reporting, and measurable progress against onboarding, mobilisation, supply, repayment, or delivery objectives. After 6 Months Success means that field operations are producing consistent measurable outcomes. Field teams are disciplined, data quality has improved, execution issues are reduced, and field activity is clearly contributing to revenue generation, revenue protection, or operational delivery. After 12 Months Success means that field operations have become a scalable execution system. Field channels reliably support commercial growth, programme delivery, financial inclusion, commodity mobilisation, or customer acquisition, with clear performance data and reduced operational risk. Failure Conditions This role will be considered unsuccessful if: Field activity is high but measurable outcomes are weak Onboarding numbers are inflated but data quality is poor Field reports are vague, late, or unreliable Field staff operate without clear targets Community engagement does not translate into adoption, participation, sales, repayment, supply, or delivery Execution issues are hidden rather than escalated Field operations create reputational, financial, or compliance risks Field activity cannot be linked to business outcomes Recurring operational failures are not corrected Required Qualifications & Experience The ideal candidate should have: 4–7 years of experience in field operations, programme implementation, community mobilisation, agribusiness operations, financial inclusion, logistics, development programmes, or related operational roles Experience managing field teams or field agents Experience working with communities, cooperatives, customer groups, farmers, SMEs, vendors, or local institutions Demonstrated ability to manage targets, data collection, reporting, and field execution Experience in financial inclusion, commodities, training programmes, logistics, or community-based commercial activities is an advantage Required Skills & Competencies The candidate must demonstrate: Strong field execution discipline Ability to manage people on the ground Practical problem-solving ability Strong communication and stakeholder engagement skills Data collection and verification discipline Ability to convert field engagement into measurable outputs Reporting accuracy Operational planning ability Comfort working in demanding field environments Strong sense of accountability Working Style Requirements The Field Operations Manager must be: Highly practical and execution-focused Comfortable spending significant time in the field Structured in planning and reporting Firm but respectful in managing field teams Comfortable working with weekly targets Able to identify problems early and escalate appropriately Focused on outcomes rather than activity Disciplined in documentation and verification Able to operate with urgency while maintaining accuracy Remuneration & Performance Incentives The role should include: Base salary Performance incentives tied to field targets achieved Additional incentives for high-quality onboarding, verified revenue-linked outcomes, repayment support, supply mobilisation, or other approved field performance metrics Incentives should reward verified outcomes, not unverified activity. Application & Evaluation Criteria Candidates should be assessed based on: Proven experience managing field execution Ability to design and follow weekly field plans Evidence of managing field teams or agents Ability to produce accurate reports Understanding of field risks and practical problem-solving Ability to explain how past field work created measurable business or programme outcomes Location : Accra Salary : Attractive
Finance and Administration Manager
Key Responsibilities Financial Management Prepare and manage annual budgets, forecasts, and financial plans. Monitor cash flow, expenses, and financial performance of the organization. Prepare monthly, quarterly, and annual financial reports. Ensure accurate bookkeeping and maintenance of accounting records. Manage accounts payable and receivable processes. Oversee payroll processing and statutory deductions. Ensure compliance with tax regulations and financial reporting standards. Coordinate audits and liaise with external auditors, banks, and regulatory institutions. Develop and implement financial policies, controls, and procedures. Provide financial analysis and strategic recommendations to management. Administration & Operations Oversee daily administrative operations of the organization. Manage office facilities, assets, procurement, and vendor relationships. Ensure proper record keeping and document management systems. Supervise administrative staff and support departments. Develop and maintain operational policies and procedures. Coordinate logistics, travel arrangements, and office supplies. Ensure compliance with company policies and operational standards. Human Resource Support Support recruitment, onboarding, and staff administration processes. Maintain employee records and leave management systems. Coordinate staff training and performance management activities. Assist management in implementing HR policies and procedures. Compliance & Risk Management Ensure compliance with statutory, legal, and regulatory requirements. Monitor organizational risks and recommend mitigation measures. Maintain confidentiality and integrity of company information. Ensure adherence to internal controls and governance standards. Qualifications & Experience Bachelor’s Degree in Finance, Accounting, Business Administration, or related field. Professional certification such as ACCA, ICA, CIMA, CPA, or equivalent is an advantage. Minimum of 5 years’ experience in finance and administration management. Strong knowledge of accounting principles, financial reporting, and budgeting. Experience with financial software and Microsoft Office Suite. Strong understanding of administrative and operational management. Skills & Competencies Financial analysis and reporting Budgeting and forecasting Leadership and people management Strong communication and interpersonal skills Problem-solving and analytical thinking High level of integrity and confidentiality Organizational and time management skills Attention to detail and accuracy Ability to work under pressure and meet deadlines Location : Accra Salary : Attractive
Online Sales Agent
Responsibilities: As part of our team, you will be provided with leads, including content and a client database. Your responsibilities will include cold contacting potential clients while also managing warm/hot opportunities waiting in the queue. Success in this role requires reaching out to potential clients and successfully closing deals. Requirements: Sales experience of 1 year preferred Have an interest in authoring photo-video content and possess an understanding of this industry. Enjoy connecting with people, understanding their needs, and effectively selling tailored media content. Demonstrate an active and efficient approach. Are quick learners and have a competitive, growth-oriented mindset. Excellent English communication skills and experience working with individuals from diverse backgrounds are essential. Key attributes we are looking for include the ability to maintain a positive team-player attitude, remain calm and professional under pressure, collaborate effectively with diverse individuals, constructively resolve conflicts, possess a hands-on outlook, and exhibit an outcome-oriented approach. Our Offer: Flexible working hours Competitive employment conditions Attractive basic remuneration with incentive bonuses Tailored courses for professional development Energetic and friendly team environment Access to a global network of knowledge and diverse learning resources