Operations and Administration Manager

Job description

Key Responsibilities

• Coordinate daily garment production activities to ensure customer orders are completed on time.
• Track orders from cutting and sewing through finishing, quality checks and delivery.
• Follow up with tailors and other production staff on pending tasks and deadlines.
• Monitor fabrics, sewing materials and other supplies to ensure availability and minimise waste.
• Maintain accurate records of stock received, materials used and items remaining
• Check completed garments to ensure they meet customer specifications and quality expectations.
• Coordinate alterations, packaging, customer collections and deliveries.
• Follow up with suppliers on material purchases and outstanding deliveries.
• Maintain records of customer orders, purchases, expenses and other business transactions.
• Handle routine administrative duties, filing, documentation and record-keeping.
• Prepare simple reports on production progress, pending orders, stock levels and operational issues.
• Support the Managing Director with other day-to-day operational and administrative tasks as required.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Operations Management or a related field.
• At least 3–5 years of relevant experience in operations or administration.
• Experience in a fashion house, tailoring business or garment production environment is an advantage.
• Basic computer skills, particularly Microsoft Word and Excel.
• Good organisational and record-keeping skills.

Key Performance Indicators

• Customer orders completed within agreed deadlines.
• Accurate stock and production records.
• Timely availability of production materials.
• Minimal avoidable material wastage.
• Quality garments delivered to customers.
• Accurate and up-to-date administrative records.

Role Expectations

• This is a hands-on role in a small fashion house.
• The successful candidate is expected to work directly with the production team, manage routine administrative tasks, follow up on orders and materials, and help resolve daily operational challenges.
• The focus is on ensuring that work is completed efficiently, rather than on supervising multiple levels of staff.

Location: Accra

Salary: Attractive